The Port Authority of New York and New Jersey holds a drill at the World Trade Center based on the scenario of a plane crashing into one of the Twin Towers. Numerous agencies participate in the drill, which is held on a Sunday. As well as the Port Authority, these include the New York City Fire Department, the New York City Police Department, and the Emergency Medical Services. Guy Tozzoli, the director of the Port Authority’s World Trade Department, will describe the drill during a legislative hearing in 1993 (see (March 29, 1993)). He will recall that the Port Authority simulates the “total disaster” of “the airplane hitting the building” and participants simulate “blood coming out of people.” He will add that the drill is “a real preparation for a disaster.” [Newsday, 11/12/2001; Dwyer and Flynn, 2005, pp. 58-59] (During the hearing, Tozzoli will mistakenly recall the drill being conducted in the late 1970s, but it is in fact held in November 1982. [Dwyer and Flynn, 2005, pp. 274] ) The drill follows an incident in 1981, when an Argentine aircraft came within 90 seconds of crashing into the WTC’s North Tower as a result of having problems communicating with air traffic controllers (see February 20, 1981). Asked about the drill shortly after 9/11, Tozzoli will say it was held “just to have people trained within the city for that particular scenario [of a plane hitting the WTC].” The 1982 exercise appears to be the last “joint drill involving all the emergency responders” held at the WTC prior to the 9/11 attacks, 19 years later, according to New York Times reporters Jim Dwyer and Kevin Flynn. [Newsday, 11/12/2001; Dwyer and Flynn, 2005, pp. 59]
1990: Security Chief Warns Port Authority that Terrorists Could Set Off a Truck Bomb in the WTC Parking Garage
Rick Rescorla, a security chief for a company at the World Trade Center, and Dan Hill, a former Army colleague of his, write a report in which they warn that terrorists could attack the WTC by detonating a truck filled with explosives in the underground parking garage, but the Port Authority, which manages the WTC, dismisses their warning. Rescorla, who previously served in the US Army, is now working as the director of security at brokerage firm Dean Witter, and his office is on the 44th floor of the WTC’s South Tower. [Stewart, 2002, pp. 173-177; New Yorker, 2/11/2002]
Former Army Ranger Agrees to Identify WTC Vulnerabilities – Rescorla has become increasingly concerned about the possibility of a terrorist attack in the United States, especially after Pan Am Flight 103 was blown up by a terrorist bomb over Scotland in December 1988, and he thinks the WTC is “an obvious target.” He therefore asks his friend Hill to join him in New York and be his consultant. [Stewart, 2002, pp. 173] Hill, a former Army Ranger, has been trained in counterterrorism, unconventional warfare, demolition, and the use of explosives. [Stewart, 2002, pp. 152-153] “If anyone can figure out how to hurt this building, you can,” Rescorla tells him, and adds, “I want to know the worst.” Hill agrees to help Rescorla. After he arrives in New York, Rescorla takes him to the WTC. Rescorla explains the basic engineering of the Twin Towers and suggests they examine the buildings, starting at the bottom and then working up.
Parking Area Has No Visible Security – The two men begin by walking around the entire 16-acre WTC complex. Hill then asks Rescorla where the loading and docking operations are, and Rescorla takes him to a ramp that goes to the basement levels of the WTC. After they walk down the ramp, past a loading dock, and into a parking area, Hill asks, “Where are the guards?” Rescorla replies, “There are no guards.” Hill then notices that all the major columns and supporting beams in the parking area are visible and exposed.
Hill Thinks Parking Area Is a ‘Soft Touch’ – After thinking for a few minutes, Hill says: “Hell, Rick. This is a soft touch. It’s not even a challenge.” He then explains to Rescorla how he would attack the WTC if he was a terrorist. According to journalist and author James B. Stewart, Hill says he would “bring in a stolen truck, painted like a delivery truck. He’d fill it with a mixture of ammonium nitrate and diesel fuel, then drive down the ramp and park. With four or five men dressed in coveralls, he could plant additional charges near key supporting pillars within 15 minutes. Then he and the men would walk out and disperse, and he’d remove his coveralls.” He would then take a taxi to another location, where he would have a van waiting with a woman, two children, and possibly a dog inside. He would use a cell phone or a beeper to detonate the truck bomb and then make his getaway. “Nobody’s going to stop a family and a dog on Interstate 95,” Hill tells Rescorla.
Port Authority Dismisses Rescorla’s Concerns – Later on, the two men analyze Hill’s findings and incorporate them into a report for the Port Authority of New York and New Jersey, which manages the WTC buildings. The following day, Rescorla meets with some Port Authority officials and notifies them of his and Hill’s concerns, but they are uninterested. Rescorla later tells Hill that the officials’ response was to say, “You worry about your floors and we’ll worry about the rest, including the basements and parking.” All the same, Rescorla sends copies of his and Hill’s report to the Port Authority and also the New York City Police Department, but he receives no responses. Rescorla and Hill are unaware that the Port Authority’s Office of Special Planning submitted a report in 1985 that warned of a bombing at the WTC of a similar kind to what they have envisioned, and also emphasized the vulnerability of the basement levels (see November 1985). However, no steps were taken to increase security at the WTC in response to that report. [Stewart, 2002, pp. 173-177] In February 1993, terrorists will attack the WTC in almost exactly the way that Hill predicts, by parking a van containing a 1,500-pound urea nitrate bomb in the basement and detonating it with a timer (see February 26, 1993). [Parachini, 2000, pp. 190-191 
]
November 8-9, 1997: Exercise Is Held near the World Trade Center Based around a Simulated Chemical Terrorist Attack
New York City’s Office of Emergency Management (OEM) conducts a training exercise called Operation ICE, which is designed to prepare emergency response workers for the possibility of a terrorist attack and includes a simulated chemical attack near the World Trade Center. [City of New York, 11/9/1997; New York Times, 11/9/1997; 9/11 Commission, 5/19/2004] Operation ICE is the largest terrorism response exercise ever conducted by the city. Its aim, according to Mayor Rudy Giuliani, is “to see what would happen if in fact there was a chemical attack and to see how police, fire, EMS [emergency medical services], hospitals, the FBI… would all respond.” [New York Daily News, 11/10/1997; New York Times, 11/10/1997]
Volunteers Go to Hospitals with the Symptoms of Chemical Exposure – Operation ICE incorporates a series of field and tabletop exercises. It consists of three interconnected training events, called MEDEX, FIELDEX, and INFRAEX. MEDEX, apparently the first event to take place, is held on November 8. Forty-one city hospitals are involved in it. The aim is for the emergency workers who participate to learn how to deal with and treat “walk-in, self-referred” patients who arrive at emergency rooms minutes or hours after they have been exposed to a chemical agent. Volunteers, playing the victims, visit the hospitals, complaining about various symptoms. Hospital personnel have to determine the type of chemical exposure that matches the symptoms and decide how to treat the victims. [New York Times, 11/9/1997; Fire Engineering, 3/1998]
Field Exercise Is Held near the WTC – FIELDEX, which is the centerpiece of Operation ICE, takes place a day later, on November 9. This is an elaborate field training exercise involving a simulated chemical attack at a large public gathering. It is directed by Jerome Hauer, head of the OEM, and more than 600 emergency response workers take part. They belong to agencies including the New York Police Department, the New York Fire Department, the FBI, the Office of the Chief Medical Examiner, and the Departments of Defense, Environmental Protection, Health, and Transportation. [City of New York, 11/9/1997; New York Times, 11/10/1997] The exercise is held less than a mile away from the WTC, on Greenwich Street, between Hubert and North Moore Streets. [New York Daily News, 11/10/1997] It takes place “eerily in the shadow of the Twin Towers,” Giuliani will later comment. [Giuliani, 2002, pp. 63]
Islamic Terrorists Release a Lethal Gas in the Simulation – The scenario for the exercise involves a rally held by a controversial political group. This is “a greed-is-good kind of group,” Giuliani will say. A speaker at the rally explains the group’s philosophy, which gets his listeners angry, and two or three of them consequently attack the group. They release VX, a deadly nerve gas, killing 21 people and injuring at least 27. The mock attackers are Islamic terrorists, according to Giuliani. Red Cross volunteers and police cadets pretend to be victims of the attack, while several mannequins represent people who have been killed. FIELDEX lasts for four hours. [New York Daily News, 11/10/1997; New York Times, 11/10/1997; 9/11 Commission, 5/19/2004]
Real Bomb Goes Off before the Exercise Starts – Participating emergency response workers are unaware of the details of the scenario before the exercise begins. “[W]e know to be prepared, that it is going to happen, but haven’t been given any particulars,” one law enforcement official comments. [New York Times, 11/9/1997] Local residents reportedly approve of the exercise, despite the disruption it causes. One woman remarks that she feels it “needs to be done” because, she says, “Living downtown, we are a direct target for this kind of threat, with the World Trade Center and everything.” [New York Daily News, 11/10/1997] Ironically, two hours before the exercise commences, a real but crude bomb explodes in front of an office building a few blocks away from where the exercise is held. No advance warning is given but, fortunately, no one is injured. No one will take responsibility for the bombing. [New York Times, 11/10/1997]
Exercise Is Mostly Funded by the Defense Department – The INFRAEX segment of Operation ICE consists of a workshop that considers how the simulated attack would affect the city’s infrastructure, and how any adverse effects could be minimized and corrected. The date when this part of the exercise is held is unstated. [Fire Engineering, 3/1998] Operation ICE is the culmination of a yearlong disaster preparedness project. [City of New York, 11/9/1997] Most of the funding for it has come from a grant from the Department of Defense. [New York Daily News, 11/10/1997; New York Times, 11/10/1997] The exercise is intended to be a model for cities throughout the US. [Fire Engineering, 3/1998]
December 4, 1998: Clinton Warned ‘Bin Laden Preparing to Hijack US Aircraft’ Inside US
On December 4, 1998, an item in President Clinton’s Presidential Daily Briefing (PDB) is titled, “Bin Laden Preparing to Hijack US Aircraft and Other Attacks.” The PDB says “Bin Laden and is allies are preparing for attacks in the US, including an aircraft hijacking to obtain the release of Sheikh Omar Abdul-Rahman, Ramzi Yousef, and Muhammad Sadiq ‘Awda. One source quoted a senior member of Al-Gama’a al-Islamiyya (IG) saying that, as of late October, the IG had completed planning for an operation in the US on behalf of bin Laden, but that the operation was on hold. A senior bin Laden operative from Saudi Arabia was to visit IG counterparts in the US soon thereafter to discuss options-perhaps including an aircraft hijacking.” The same source says bin Laden may implement plans to hijack US aircraft before the start of the Muslim holy month of Ramadan on December 20 and that two members of the operational team had evaded security checks in a recent trial run at a New York airport. A possible different source says that in late September, Mohammed Shawqui Islambouli, brother of the assassin of Egyptian President Anwar Sadat and described in the PDB as an IG leader, was planning to hijack a US airliner during the “next couple of weeks” to free Abdul-Rahman and other prisoners. The PDB also says that “some members of the bin Laden network have received hijack training, according to various sources, but no group directly tied to bin Laden’s al-Qaeda organization has ever carried out an aircraft hijacking. Bin Laden could be weighing other types of operations against US aircraft.” The PDB mentions other bin Laden related threats, including recent reports that the IG has obtained surface-to-air missiles and intends to move them from Yemen to Saudi Arabia to shoot down aircraft. [Washington Post, 7/18/2004; 9/11 Commission, 7/24/2004, pp. 128-130] The private intelligence group Stratfor will later say that, in addition to his ties with IG, Islambouli worked with bin Laden in the Maktab al-Khidamat charity front in Pakistan and is believed to have lived in Afghanistan in the 1990s as “part of the group of key Egyptian advisers surrounding bin Laden.” Islambouli will formally join with al-Qaeda in 2006. [Stratfor, 8/10/2006] In early 1998, the CIA ignored information from a recently retired CIA agent that claimed 9/11 mastermind Khalid Shaikh Mohammed was in a terrorist cell with Islambouli, both were experts on plane hijackings, and were planning to hijack planes (see Early 1998). Perhaps not coincidentally, on this same day, CIA Director George Tenet issues a “declaration of war” against al-Qaeda in a memo to the US intelligence community (see December 4, 1998). Also on this day, counterterrorism “tsar” Richard Clarke holds a meeting of his interagency Counterterrorism and Security Group (CSG) to discuss the threat. The group agrees that New York City airports should go on a maximum security alert that weekend and security should be boosted at other East Coast airports. The FBI, FAA, and New York City Police Department get versions of the PDB report. Later in December and again in January 1999 the source says the hijacking has been postponed because two operatives have been arrested in Washington or New York. But the FBI is unable to find any information to support the threat nor is it able to verify any arrests similar to what the source described, and the source remains mysterious. The high alert in New York airports is canceled by the end of January. [9/11 Commission, 7/24/2004, pp. 128-130] This PDB will be mentioned in President Bush’s famous August 6, 2001 PDB, but mentions that US officials “have not been able to corroborate” the plot (see August 6, 2001).
Late 1999: New York Terrorism Task Force Predicts 9/11-Style Attack on the World Trade Center
Members of the New York Joint Terrorism Task Force (JTTF) tell a best-selling author that they believe the next terrorist attack in the United States will involve suicide pilots deliberately flying planes into the World Trade Center. [Demille, 2010, pp. xii; Connecticut Post, 8/3/2010] The New York JTTF has exclusive jurisdiction over local terrorism investigations. [City Journal, 10/2001] It has over 140 members, including personnel from the FBI, the New York City Police Department, the Port Authority Police Department, the Secret Service, and the CIA. The task force is “on the forefront of the war against terrorism,” according to the FBI Law Enforcement Bulletin. [FBI Law Enforcement Bulletin, 3/1/1999; Washington Post, 10/23/2002] Thriller writer Nelson DeMille interviews some of its members while carrying out research for his novel The Lion’s Game, which he writes in 1999 and is published in January 2000. [Demille, 2010, pp. xi-xii; Al-Masry Al-Youm, 4/27/2010]
Author Told that ‘Suicide Pilots’ Will Fly Learjets into the WTC – DeMille will later recall that while he is at 26 Federal Plaza, where the New York JTTF is located, “Just in passing we were talking about the 1993 attack on the World Trade Center” (see February 26, 1993). DeMille wonders if there will be another terrorist attack in the United States. He asks the JTTF personnel: “What do you think the next attack would be? Will there be another attack?” They reply: “Yeah. It’s gonna be the World Trade Center again. They missed it.” [Sirius XM Book Radio, 6/16/2010] (Presumably, when the JTTF personnel say, “They missed it,” they mean that the terrorists failed to cause the WTC to collapse when they bombed it in 1993.) DeMille then asks, “What’s gonna happen?” The JTTF personnel say the next attack will involve “two or three or four Learjets, private jets full of aviation fuel and explosives, flying into the towers.” [WOR, 6/14/2010] The planes, they say, will be “flown into the North and South Towers of the Trade Center” by “suicide pilots.” [Demille, 2010, pp. xii; Connecticut Post, 8/3/2010] The suicide pilots will be “guys who know how to fly and not [how] to land” a plane. [New York Daily News, 9/11/2011]
Terrorists Will Want to Cause ‘Maximum Death’ – DeMille asks the JTTF personnel why they think the terrorists will specifically target the WTC again. He says: “Why not any other iconic landmark? Why not the Empire State Building?” They tell him it is because the terrorists will be “looking for maximum death.” [WOR, 6/14/2010] This discussion, according to DeMille, takes place “almost two years before the actual events of September 11, 2001.” [Demille, 2010, pp. xii]
JTTF Knows about Arabs Learning to Fly in the US – DeMille will tell the New York Times that the members of the New York JTTF “were all obsessed with the 1993 attack on the World Trade Center, and they were convinced we’d be attacked again.” [New York Times, 11/9/2006] He will say that JTTF personnel “knew” the target of the next terrorist attack in the US would be the WTC. “They were pretty, pretty definite about that,” he will add. [WOR, 6/14/2010] They also “knew that Arabs were training in the United States to fly small planes,” according to DeMille. [Newsweek, 1/23/2002]
JTTF Has ‘Foreknowledge’ or ‘Forethought’ of 9/11 – DeMille will write that because of what he is told by the JTTF personnel: “[W]hen the events of the morning of September 11, 2001, unfolded, I was not taken completely unaware. And neither were the people who had spent years investigating terrorist threats to this country.” [Demille, 2010, pp. xii] He will note that the JTTF personnel he talks to are “close to right” about the nature of the next attack in the US. He will say, “They knew the target and they knew the method” the terrorists would use. [Sirius XM Book Radio, 6/16/2010] DeMille will also say that when he sees the attacks on the WTC on September 11, he finds it “just chilling to think that [members of the JTTF] had some, if not foreknowledge, at least some forethought of this.” [77WABC, 5/22/2010] Radio host Glenn Beck will comment that what the JTTF personnel tell DeMille shows that the US government “knew specifically” what the 9/11 attacks would involve. [Premiere Radio Networks, 6/9/2010]
May 11, 2001: New York City Practices for Biological Terrorist Attack
New York City’s Office of Emergency Management (OEM), which is located in World Trade Center Building 7, organizes a bio-terrorism drill where militant extremists attack the city with bubonic plague and Manhattan is quarantined. The “tabletop exercise” is called RED Ex—meaning “Recognition, Evaluation, and Decision-Making Exercise”
—and involves about seventy different entities, agencies, and locales from the New York area. Federal legislation adopted in 1997 requires federal, state, and local authorities to conduct regular exercises as part of the Domestic Preparedness Program (DPP). The US Defense Department chose New York City as the venue for RED Ex due to its size, prominence, and level of emergency preparedness. Various high-level officials take part, including Mayor Rudolph Giuliani, OEM Director Richard Sheirer, Fire Commissioner Thomas Von Essen, and Police Commissioner Bernard Kerik. Agencies and organizations that participate include New York City Fire Department, New York City Police Department, the FBI, and the Federal Emergency Management Agency (FEMA). The exercise is supposedly so intense that, according to one participant, “five minutes into that drill, everybody forgot it was a drill.”
[New York City Government, 5/11/2001; New York City Government, 9/5/2001, pp. 74 ; New York Sun, 12/20/2003; 9/11 Commission, 5/18/2004] According to OEM Director Richard Sheirer, “Operation RED Ex provided a proving ground and a great readiness training exercise for the many challenges the city routinely faces, such as weather events, heat emergencies, building collapses, fires, and public safety and health issues.”
[New York City Government, 5/11/2001] In his prepared testimony before the 9/11 Commission, Bernard Kerik later states: “The City, through its OEM, had coordinated plans for many types of emergencies; and those plans were tested frequently.” The types of emergencies they prepared for, he states, included “building collapses” and “plane crashes.”
[9/11 Commission, 5/18/2004 ] Considering Richard Sheirer’s comments, RED Ex appears to be one example where the city tests for building collapses. Details about training for airplanes crashing into New York City remain unknown. The second part of this exercise, called Tripod, is scheduled to take place in New York on September 12, 2001, but is cancelled due to the 9/11 attacks.
July 2001: New York Mayor Giuliani Updates Instructions for Managing Emergencies
Mayor Rudy Giuliani updates a directive that is intended to eliminate conflict between agencies when they respond to an emergency, such as a terrorist attack, in New York. [City of New York, 7/2001; 9/11 Commission, 7/24/2004, pp. 284-285] Since at least the late 1970s, New York’s mayors have recognized that the tense relations between the New York Police Department (NYPD) and the New York Fire Department (FDNY) are a potentially serious problem, and have tried, unsuccessfully, to rectify the situation. [Governing, 9/2005] In a new attempt to resolve the problem, Giuliani updates a directive titled “Direction and Control of Emergencies in the City of New York.” This document states that its purpose is to eliminate “potential conflict among responding agencies which may have areas of overlapping expertise and responsibility.”
Specified Agency Would Be the ‘Incident Commander’ for an Emergency – To achieve this, the directive designates which agency would serve as the “incident commander” for different types of emergencies. The incident commander would be “responsible for the management of the city’s response to the emergency.” Meanwhile, the Office of Emergency Management (OEM), which Giuliani created in 1996 (see 1996), would “coordinate the participation of all city agencies in resolving the event,” and “assist the incident commander in his/her efforts in the development and implementation of the strategy for resolving the event.”
Fire or Police Department Would Be in Command for a Terrorist Attack – The document states that in the event of an “air crash” or a “structural collapse,” the FDNY would be the incident commander. In the event of a terrorist attack, the incident commander would be either the NYPD or the FDNY, depending on the type of terrorist attack that occurs (for example, whether it is an attack involving weapons of mass destruction or one in which just conventional weapons are used). However, the directive notes, the nature of terrorist attacks “is such that the incident command will shift as the event evolves.” Therefore, it continues, “Any conflicts regarding the issue of command at these incidents will be resolved by OEM.” [City of New York, 7/2001; 9/11 Commission, 7/24/2004, pp. 284-285]
Directive Is Followed ‘to Some Degree’ on September 11 – The directive will be followed with limited success when the terrorist attacks occur on September 11. “To some degree, the mayor’s directive for incident command was followed on 9/11,” the 9/11 Commission Report will state. The report will continue, “It was clear that the lead response agency was the FDNY and that the other responding local, federal, bistate, and state agencies acted in a supporting role.” The report will note, however, that “the response operations lacked the kind of integrated communications and unified command contemplated in the directive.” “These problems existed both within and among individual responding agencies,” it will add. [9/11 Commission, 7/24/2004, pp. 319]
July 2001: FBI Warns New York Police Officers about the Possibility of a Major Terrorist Attack
Representatives of the FBI warn members of the New York Police Department (NYPD) that a serious terrorist attack is likely. Late one Friday this month, NYPD Chief of Department Joseph Esposito holds a meeting, which the FBI representatives come to. The FBI representatives reveal that there is a lot of “chatter” going on and a major terrorist attack is likely to occur. “They didn’t know when or where, but indications were that it would be overseas,” author Will Merrill will write. The matter is considered serious enough that a meeting has been called “in New York City late on a Friday afternoon” to discuss it, Merrill will note. [Merrill, 2011, pp. 155]
After 8:46 a.m. September 11, 2001: Hijacker’s Passport Allegedly Found near the World Trade Center
The passport of 9/11 hijacker Satam Al Suqami is reportedly found a few blocks from the World Trade Center. [ABC News, 9/12/2001; Associated Press, 9/16/2001; ABC News, 9/16/2001] Barry Mawn, the director of the FBI’s New York office, will say that police and the FBI found it during a “grid search” of the area. [CNN, 9/18/2001] However, according to the 9/11 Commission, the passport is actually discovered by a male passer-by who is about 30 years old and wearing a business suit. The man gives it to New York City Police Department Detective Yuk H. Chin shortly before 9:59 a.m., when the South Tower of the WTC collapses. The man leaves before he is identified. Chin, according to the 9/11 Commission, will give the passport to the FBI later in the day. [9/11 Commission, 1/26/2004; 9/11 Commission, 8/21/2004, pp. 40 ] An FBI timeline concerned with the 9/11 hijackers will state that the passport is found by a civilian “on the street near [the] World Trade Center,” and is “soaked in jet fuel.” [Federal Bureau of Investigation, 10/2001, pp. 291 ] According to FBI agent Dan Coleman, Al Suqami’s passport is handed to a New York City detective who is “down there, trying to talk to people as they were coming out of the buildings.” By the time the detective looks up again after receiving the passport, the man who handed it to him has run off, “which doesn’t make sense,” Coleman will say. The passport is then given to a detective on the Joint Terrorism Task Force. Coleman will say that by this evening, “we realized… that this was the passport of one of the people that headquarters had identified as one of the 19 probable hijackers.” [France 5, 3/14/2010] Investigative journalist Nick Davies will later write that he talked to “senior British sources who said they believed that the discovery of a terrorist’s passport in the rubble of the Twin Towers in September 2001 had been ‘a throwdown,’ i.e. it was placed there by somebody official.” [Davies, 2009, pp. 248] The Guardian will comment, “The idea that Mohamed Atta’s passport had escaped from that inferno unsinged [tests] the credulity of the staunchest supporter of the FBI’s crackdown on terrorism.” (Note that, as in this Guardian account, the passport will frequently be mistakenly referred to as belonging to Atta, not Al Suqami.) [Guardian, 3/19/2002]
Shortly After 8:46 a.m. September 11, 2001: Office of Emergency Management Activates Its Operations Center in WTC 7
New York City’s Office of Emergency Management (OEM) activates its Emergency Operations Center (EOC) on the 23rd floor of World Trade Center Building 7. The OEM is responsible for managing the city’s response to major incidents, including terrorist attacks. [9/11 Commission, 7/24/2004, pp. 283-284, 293] Its personnel arrived at WTC 7, where it has offices, early this morning to prepare for Tripod, a major biological terrorism training exercise scheduled for September 12 (see September 12, 2001). [Jenkins and Edwards-Winslow, 9/2003, pp. 15 ]
Staffer Is Told to Open the Operations Center – OEM Commissioner John Odermatt and Richard Bylicki, a police sergeant assigned to the OEM, heard the explosion when Flight 11 crashed into the WTC, at 8:46 a.m. (see 8:46 a.m. September 11, 2001). As they look out of the window at the burning North Tower, Odermatt debriefs Bylicki and instructs him to open the EOC for a fully staffed operation. Bylicki therefore sets about activating the operations center. [Bylicki, 6/19/2003]
Staffers Call Agencies and Tell Them to Send Their Representatives – EOC personnel start contacting agencies, including the New York Fire and Police Departments and the Department of Health, and instruct them to send their designated representatives to the center. They also call the State Emergency Management Office (SEMO) and the Federal Emergency Management Agency (FEMA), which they ask to send at least five federal urban search and rescue teams. [9/11 Commission, 5/18/2004 ; 9/11 Commission, 7/24/2004, pp. 293] Meanwhile, Bylicki helps the OEM’s Watch Command handle an “enormous influx” of phone calls, many of which are from senior city officials. [Bylicki, 6/19/2003]
Activation Proceeds without Any Problems – EOC personnel initially struggle to make sense of what has happened at the Twin Towers. [Wachtendorf, 2004, pp. 77] However, the activation apparently proceeds without any problems. Firefighter Timothy Brown, a supervisor at the OEM, is instructed by Calvin Drayton, a deputy director with the OEM, to go up to the 23rd floor of WTC 7 and make sure that personnel are getting the EOC up and running, and the Watch Command is being properly supervised. He goes up to the 23rd floor and first checks the Watch Command. He sees that its supervisor, Mike Lee, has things under control. Then, in the EOC, he sees Michael Berkowitz, a supervisor with the OEM, powering up all the computers and television screens necessary to handle the emergency, and beginning to notify the dozens of agencies that need to send representatives to the center. Berkowitz tells Brown he has the manpower he needs to get the center up and running. “I was very comfortable that OEM was beginning to do what we do in a major emergency,” Brown will later recall. Activating the EOC is something OEM personnel have “drilled for and drilled for and drilled for… and so we were very good at it,” he will comment. [City of New York, 1/15/2002; Project Rebirth, 6/30/2002 ; Firehouse, 1/31/2003]
Center Is Designed for Managing a Crisis – The EOC, which opened in 1999 (see June 8, 1999), is a state-of-the-art facility designed to operate as a stand-alone center from which the city government can operate during a crisis. [City of New York, 2/18/2001] It is one of the most sophisticated facilities of its type in the world. It includes a communications suite, a conference room, a press briefing room, and a large number of staff offices, and has numerous computer-equipped workstations. [Disasters, 3/2003 ] It has enough seating for 68 agencies to operate during an emergency. [City of New York, 2/18/2001] However, it will be evacuated at 9:30 a.m. due to reports of further unaccounted-for planes, according to the 9/11 Commission Report (see (9:30 a.m.) September 11, 2001). [9/11 Commission, 7/24/2004, pp. 305] Other accounts will indicate that it may be evacuated at an earlier time, possibly even before the second crash at the WTC occurs (see (Soon After 8:46 a.m.-9:35 a.m.) September 11, 2001 and (Shortly Before 9:03 a.m.) September 11, 2001).
