Shayna Steinger, a consular official who issues the future 9/11 hijackers with 12 US visas, arrives at the US consulate in Jeddah to start her first Foreign Service assignment. [Office of the Inspector General (US Department of State), 1/30/2003] Steinger will issue visas to future 9/11 hijackers Ahmed Alghamdi (see September 3, 2000), Saeed Alghamdi (see September 4, 2000), Hani Hanjour (see September 10, 2000 and September 25, 2000), Wail and Waleed Alshehri (see October 24, 2000), Ahmed Alnami (see October 28, 2000), Ahmed Alhaznawi (see November 12, 2000), Alnami again (see April 23, 2001), Saeed Alghamdi again (see June 12, 2001), Abdulaziz Alomari (see June 18, 2001), Khalid Almihdhar (see June 13, 2001), and Salem Alhazmi (see June 20, 2001). [9/11 Commission, 12/30/2002, pp. 2] The 9/11 Commission will not refer to Steinger in its main report, but will say that a single official issued multiple visas to the hijackers in Jeddah in its Terrorist Travel monograph. The Commission gives the number of visas issued as 11. [9/11 Commission, 7/24/2004; 9/11 Commission, 8/21/2004, pp. 33 
] However, a list found in the Commission’s records will give 12 visas as being issued by Steinger. [9/11 Commission, 12/30/2002, pp. 2] That list appears to be accurate as there is no information indicating one of these 12 visas was issued by another consular officer. The Commission makes another apparent error with the hijackers’ visas, claiming that Salem Alhazmi did not receive a US visa in April 1999, when other sources indicate he did (see April 3-7, 1999).
Early Fall 2000: Jeddah-Based Consular Officers Argue over Visa Policy for Saudi Applicants
Two consular officers at the US consulate in Jeddah, Saudi Arabia, Shayna Steinger and David El Hinn, argue over the eligibility of Saudi citizens for US visas. The consulate had instituted a policy of aggressively interviewing young Saudi males in the wake of the 1998 East African embassy bombings due to terrorism concerns (see (Late August-September 1998)). When El Hinn arrives in Jeddah in August 2000, the consulate is still interviewing a significant percentage of Saudi visa applicants and all first-time students. El Hinn will say that officers are suspicious of Saudi citizens who are from locations where they know extremists live and who have only a vague notion of where they are headed in the United States. In addition, officers at the consulate think that, because of trouble in the Saudi economy, Saudis perhaps should not be getting visas almost automatically. Therefore, El Hinn denies a significant percentage of Saudi visa applicants as well as third-country applicants. Steinger, who works full-time on visas and deals with most of the Saudi applicants, takes a different approach and issues visas to almost all the Saudis who apply for one. Despite the obvious terrorism concerns that had previously been known to US officials in Jeddah, Steinger will say that she is “never really afraid of Saudis” and never makes the connection between the known presence of al-Qaeda members in Saudi Arabia and the possibility that the Saudis applying for visas are terrorists. Steinger believes that El Hinn is denying Saudis visas for what she will call “the wrong reasons,” and the two clash over this. El Hinn is even rebuked by the consul general in Riyadh for his high refusal rate. Nevertheless, El Hinn does not change his practices. Steinger issues 12 visas to the future 9/11 hijackers (see July 1, 2000). [Office of the Inspector General (US Department of State), 1/23/2003; Office of the Inspector General (US Department of State), 1/30/2003; 9/11 Commission, 8/21/2004, pp. 125-126 ]
September 3, 2000: 9/11 Hijacker Obtains US Visa; Is Not Interviewed
Future 9/11 hijacker Ahmed Alghamdi obtains a visa from the US consulate in Jeddah, Saudi Arabia, using a passport that is only 13 days old. It appears he is not interviewed. [9/11 Commission, 8/21/2004, pp. 13 ] The visa is issued by Shayna Steinger, a consular official who apparently issues the 9/11 hijackers with 12 visas (see July 1, 2000). [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003]
September 4, 2000: 9/11 Hijacker Obtains US Visa Possibly Using Passport with Fraudulent Travel Stamps
Future 9/11 hijacker Saeed Alghamdi obtains a visa from the US consulate in Jeddah, Saudi Arabia. [9/11 Commission, 8/21/2004, pp. 24 ] The visa is issued by Shayna Steinger, a consular official who apparently issues the 9/11 hijackers with 12 visas (see July 1, 2000). [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] However, Alghamdi will later get another visa using a different passport, also from Steinger (see June 12, 2001). The 9/11 Commission will say that one or possibly both of his passports may have fraudulent features, presumably related to travel stamps, although it is not certain of this. [9/11 Commission, 7/24/2004, pp. 525, 564; 9/11 Commission, 8/21/2004, pp. 24 ]
September 10, 2000: Hijacker Hanjour’s Visa Application Rejected
Future 9/11 hijacker Hani Hanjour applies for a US tourist/business visa at the US consulate in Jeddah, Saudi Arabia. Hanjour, who has already spent a good deal of time in the US (see October 3, 1991-February 1992, Spring 1996, October 1996-December 1997, and 1998), uses a passport issued on July 24, 2000. His application is incomplete, as he says he is a student, but fails to give his school’s name and address. After his application is screened, he is referred to a consular officer for an interview. [9/11 Commission, 8/21/2004, pp. 13, 174-5 ] This consular officer is Shayna Steinger, who issues a total of 12 visas to the 9/11 hijackers (see July 1, 2000). [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] Hanjour’s application is denied as he says he wants to stay in the US for three years, raising concerns he might become an immigrant. Hanjour also says he wants to attend flight school in the US, changing his status to “student” from “tourist” after arrival. However, this is another reason Steinger denies the visa application, “because he has been in the States long enough to decide what he wanted.” Hanjour will return to the consulate two weeks later and successfully obtain a visa from Steinger using a different application (see September 25, 2000). [9/11 Commission, 8/21/2004, pp. 13, 174-5 ] Steinger will later give a series of conflicting explanations about why she reversed her decision and issued the visa (see August 1, 2002, January 20, 2003, and December 30, 2003). After 9/11, a former consular official named Michael Springmann will say that while serving in Jeddah during the Soviet-Afghan War he was sometimes pressured to reverse denials of visa applications by the CIA for apparent mujaheddin (see September 1987-March 1989).
September 25, 2000: Hijacker Hanjour Receives US Visa despite Previous Denial; Visa Wrongly Recorded in State Department Database
Future 9/11 hijacker Hani Hanjour again applies for a US visa at the US consulate in Jeddah, Saudi Arabia. An application two weeks earlier had been rejected (see September 10, 2000), but he is successful this time. [9/11 Commission, 8/21/2004, pp. 13-14 ] The application is dealt with by consular officer Shayna Steinger, who issues a total of 12 visas to the 9/11 hijackers (see July 1, 2000) and who rejected Hanjour’s previous application. [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] Hanjour apparently applies for a student visa, not a tourist visa, as he had done previously, saying he wishes to attend a language school in California. Steinger will later recall that Hanjour, or someone acting on his behalf, submits an I-20 INS school enrollment form, the documentation required for the visa. She will say: “It came to me, you know, at the end of the day to look at it. I saw he had an I-20 and it [his visa] was issued.” This apparently allows Hanjour to overcome his previous rejection, as the two applications are treated as one case. The INS had approved a change of status for Hanjour to attend the same school in 1996, but Steinger does not know of this. She will later say that, if she had known, she might have denied the visa. Although a photocopy of a student visa in Hanjour’s passport will later be made public, Steinger now enters the visa in the State Department’s records as a business/tourist visa. (Note: the visa in Hanjour’s passport may be changed upon his entry to the US (see December 8, 2000).) [9/11 Commission, 12/30/2002, pp. 13-14, 38] Steinger will later give conflicting accounts of her issuance of this visa. She will first falsely claim to the House Committee on Oversight and Government Reform that she issued the visa under the Visa Express program and that Hanjour was not even present during the first application on September 10 (see August 1, 2002), but will later change her story for the State Department’s inspector general (see January 20, 2003) and the 9/11 Commission (see December 30, 2003). After 9/11, a former consular official named Michael Springmann will say that while serving in Jeddah during the Soviet-Afghan War he was sometimes pressured to reverse denials of visa applications by the CIA for apparent mujaheddin (see September 1987-March 1989).
October 24, 2000: Two 9/11 Hijackers Obtain US Visas, despite Errors on Applications
Using new passports obtained three weeks previously (see October 3, 2000), future 9/11 hijackers Waleed and Wail Alshehri obtain tourist visas to the US. [US Department of State, 10/24/2000; US Department of State, 10/24/2000] The visas are issued by Shayna Steinger, a consular official at the US consulate in Jeddah, Saudi Arabia, who apparently issues the 9/11 hijackers with 12 visas (see July 1, 2000). [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] The Alshehris make several errors in the applications, which should normally lead to them being rejected. They only give their employer’s/school’s address as “South city” and the address they will be staying at as “Wasantwn,” although they do not specify whether this is the city or the state. They also say they will stay for four to six months, although it is unclear how they will support themselves during this time, and on Wail’s application form Steinger does not even bother to complete the section on checking the applicant has the necessary funds. In addition, the Alshehris say they will arrive in the US “after two weeks”—presumably meaning two weeks after the visa’s application was filed. However, according to the 9/11 Commission Report, Waleed will arrive on April 23, 2001 and Wail will arrive on June 8, 2001 (see April 23-June 29, 2001). They appear to receive their visas on the same day they apply for them. [US Department of State, 10/24/2000; US Department of State, 10/24/2000; National Review, 10/9/2002] The 9/11 Commission will say that their passports may have fraudulent features, presumably related to travel stamps, although this is not certain. [9/11 Commission, 7/24/2004, pp. 563-4]
October 28, 2000: 9/11 Hijacker Obtains US Visa despite Incomplete Application and Suspicious Indicators
Future 9/11 hijacker Ahmed Alnami and candidate hijacker Mushabib al-Hamlan obtain US visas from the American consulate in Jeddah, Saudi Arabia. [9/11 Commission, 8/21/2004, pp. 14-15 ] Alnami’s visa is issued by Shayna Steinger, a consular official who apparently issues the 9/11 hijackers with 12 visas (see July 1, 2000) and will issue Alnami with a second visa next year (see April 23, 2001). [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] Alnami’s application is incomplete, as he lists his occupation as “student,” but does not provide a complete address for his school. He also gives his US address as “in Los Angeles” and writes that “my friend Moshibab” will be traveling with him. The 9/11 Commission will later suggest that Alnami’s passport may contain fraudulent travel stamps associated with al-Qaeda, although this is not certain and is apparently not noticed at this time. [9/11 Commission, 8/21/2004, pp. 14-15 ] The 9/11 Commission will also suggest that one or more of Alnami’s passports may contain a suspicious indicator of Islamist extremism, but this is not certain (see November 6, 1999 and November 2, 2007). Some of the radicals who bombed the World Trade Center in 1993 also had Saudi passports with the same indicator (see Around February 1993). [9/11 Commission, 7/24/2004, pp. 563-4; 9/11 Commission, 8/21/2004, pp. 14-15 ] Before obtaining the visa, Alnami and al-Hamlan followed instructions given them by al-Qaeda leaders Mohammed Atef and Khalid Shaikh Mohammed, and contacted future 9/11 hijacker Waleed Alshehri in Jeddah. They briefly share an apartment with Alshehri, who provides them with directions to the consulate and shows them how to fill out visa applications. Al-Hamlan will soon drop out of the plot after contacting his family. Alnami will later be said to fly to Beirut with the Alshehris (see Mid-November, 2000). [9/11 Commission, 7/24/2004, pp. 526]
November 12, 2000: 9/11 Hijacker Alhaznawi Obtains US Visa, despite Incomplete Application and Possibly Fraudulent Travel Stamps
Future 9/11 hijacker Ahmed Alhaznawi obtains a US visa from the American consulate in Jeddah, Saudi Arabia. [9/11 Commission, 8/21/2004, pp. 15 ] The visa is issued by Shayna Steinger, a consular official who apparently issues the 9/11 hijackers with 12 visas (see July 1, 2000). [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] Alhaznawi may present a passport with fraudulent travel stamps and does not fully complete his application form, leaving blank the address of his school. He is not interviewed. [9/11 Commission, 8/21/2004, pp. 15, 36, 180-1 ] The 9/11 Commission will also suggest that Alhaznawi’s passport may contain a suspicious indicator of Islamist extremism, but this is not certain (see Before November 12, 2000 and November 2, 2007). Some of the radicals who bombed the World Trade Center in 1993 also had Saudi passports with the same indicator (see Around February 1993). [9/11 Commission, 7/24/2004, pp. 563-4; 9/11 Commission, 8/21/2004, pp. 14-15 ]
April 23, 2001: 9/11 Hijacker Alnami Obtains Another US Visa, despite Incomplete Application
After acquiring a new Saudi passport (see April 21, 2001), future 9/11 hijacker Ahmed Alnami obtains a new US visa at the US consulate in Jeddah, even though he already has a valid US visa in his old passport (see October 28, 2000). [9/11 Commission, 8/21/2004, pp. 21 ] The visa is issued by Shayna Steinger, a consular official who apparently issues the 9/11 hijackers with 12 visas (see July 1, 2000) and had issued Alnami’s previous visa. [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] A handwritten note on Alnami’s application indicates that he is interviewed briefly, either by Steinger or another staff member.
Previous Visa – Alnami marks the “no” box in response to a question asking if he has ever applied for a US visa previously, but changes his answer to “yes,” possibly due to the brief interaction with Steinger or another consular official. However, he fails to specify when he applied for the visa. Had he done so, it would have been clear that he was applying for another visa long before his previous visa had expired, which would have raised questions. The information about his previous visa is available at the consulate, but is not accessed, as consular workers do not usually examine previous visa issuances, only refusals.
Not Interviewed – The 9/11 Commission will later say that Saudis were rarely interviewed at this time. [9/11 Commission, 8/21/2004, pp. 21, 184-5 ] However, according to a consular officer serving in Jeddah at the time, while most Saudis may not have been interviewed, “the majority” of males traveling alone aged between 16 and 40 are interviewed and officers are “not shy” of turning them down on security grounds. [9/11 Commission, 8/21/2004, pp. 36 ]
Suspicious Indicator in Passport – The 9/11 Commission will also suggest that one or more of Alnami’s passports may contain a suspicious indicator of Islamic extremism, but this is not certain (see April 21, 2001 and November 2, 2007). Some of the radicals who bombed the World Trade Center in 1993 also had Saudi passports with the same indicator (see Around February 1993). [9/11 Commission, 7/24/2004, pp. 563-4; 9/11 Commission, 8/21/2004, pp. 14-15 ]
