While most evidence places future 9/11 hijacker Hani Hanjour on the East Coast in the summer of 2001, Hanjour may undergo some flight training in Phoenix, Arizona, as well. Hanjour trained at the Sawyer School of Aviation previously (see 1998), and there is some evidence he returns there. One school document records Hanjour’s name for use of a flight simulator on June 23, 2001, though his name does not appear on payment records. Faisal al-Salmi, Rayed Abdullah, and Lotfi Raissi also use the flight simulator this day. Al-Salmi will later be convicted of lying about his associations with Hanjour (see February 15, 2002). Abdullah had moved with Hanjour from Florida in 1997, and is known for giving extremist speeches at a Phoenix mosque (see October 1996-Late April 1999). Raissi will later be suspected of involvement in the 9/11 plot, then cleared (see September 21, 2001). There are also indications that Hanjour signs up to use a flight simulator in August with three other Muslim men, including al-Salmi. One Sawyer employee is fairly certain she sees Hanjour during the summer. Another witness sees Hanjour with al-Salmi elsewhere in Phoenix. The 9/11 Commission will note that the evidence of Hanjour training in Phoenix during the summer is not definitive, but “the FBI’s Phoenix office believes it is plausible that Hanjour return[s] to Arizona for additional training.” [New York Times, 5/24/2002; 9/11 Commission, 7/24/2004, pp. 529] On July 10, 2001, Phoenix FBI agent Ken Williams sends a memorandum to FBI headquarters urging a nationwide check on Middle Eastern students at flight schools (see July 10, 2001), but apparently neither Williams nor anyone else actually conducts any kind of check on Phoenix flight schools at this time (see July 10-September 11, 2001).
Shortly After July 5, 2001: Warning from Urgent Meeting Is Not Shared within Domestic Agencies
On July 5, 2001, counterterrorism “tsar” Richard Clarke gave a dramatic briefing to representatives from several domestic agencies on the urgent al-Qaeda threat (see July 5, 2001). However, the warnings given generally are not passed on by the attendees back to their respective agencies. The domestic agencies were not questioned about how they planned to address the threat and were not told what was expected of them. According to the 9/11 Commission, attendees later “report that they were told not to disseminate the threat information they received at the meeting. They interpreted this direction to mean that although they could brief their superiors, they could not send out advisories to the field.” One National Security Council official has a different recollection of what happened, recalling that attendees were asked to take the information back to their agencies and “do what you can” with it, subject to classification and distribution restrictions. But, for whatever reason, none of the involved agencies post internal warnings based on the meeting, except for Customs which puts out a general warning based entirely on publicly known historical facts. [9/11 Commission, 7/24/2004, pp. 258, 264] The FAA issues general and routine threat advisories that don’t reflect the level of urgency expressed by Clarke and others (see January-August 2001). FAA Administrator Jane Garvey later claims she was unaware of a heightened threat level, but in 2005 it will be revealed that about half of the FAA’s daily briefings during this time period referred to bin Laden or al-Qaeda (see April 1, 2001-September 10, 2001). [New York Times, 4/18/2004] Clarke said rhetorically in the meeting that he wants to know if a sparrow has fallen from a tree. A senior FBI official attended the meeting and promised a redoubling of the FBI’s efforts. However, just five days after Clarke’s meeting, FBI agent Ken Williams sends off his memo speculating that al-Qaeda may be training operatives as pilots in the US (see July 10, 2001), yet the FBI fails to share this information with Clarke or any other agency. [Washington Post, 5/17/2002; Clarke, 2004, pp. 236-37] The FBI will also fail to tell Clarke about the arrest of Zacarias Moussaoui (see August 16, 2001), or what they know about Nawaf Alhazmi and Khalid Almihdhar (see August 23, 2001).
July 10, 2001: FBI Agent Sends Memo Warning that Unusual Number of Muslim Extremists Are Learning to Fly in Arizona
Phoenix, Arizona, FBI agent Ken Williams sends a memorandum warning about suspicious activities involving a group of Middle Eastern men taking flight training lessons in Arizona. The memo is titled: “Zakaria Mustapha Soubra; IT-OTHER (Islamic Army of the Caucasus),” because it focuses on Zakaria Soubra, a Lebanese flight student in Prescott, Arizona, and his connection with a terror group in Chechnya that has ties to al-Qaeda. It is subtitled: “Osama bin Laden and Al-Muhjiroun supporters attending civil aviation universities/colleges in Arizona.” [Fortune, 5/22/2002; Arizona Republic, 7/24/2003] Williams’ memo is based on an investigation of Sorba that Williams had begun in 2000 (see April 2000), but he had trouble pursuing because of the low priority the Arizona FBI office gave terror investigations (see April 2000-June 2001). Additionally, Williams had been alerted to suspicions about radical militants and aircraft at least three other times (see October 1996; 1998; November 1999-August 2001). In the memo, Williams does the following: 
Names nine other suspect students from Pakistan, India, Kenya, Algeria, the United Arab Emirates, and Saudi Arabia. [Die Zeit (Hamburg), 10/1/2002] Hijacker Hani Hanjour, attending flight school in Arizona in early 2001 and probably continuing into the summer of 2001 (see Summer 2001), is not one of the students, but, as explained below, it seems two of the students know him. [US Congress, 7/24/2003, pp. 135 
; Washington Post, 7/25/2003] Notes that he interviewed some of these students, and heard some of them make hostile comments about the US. Additionally, he noticed that they were suspiciously well informed about security measures at US airports. [Die Zeit (Hamburg), 10/1/2002] Notes an increasing, “inordinate number of individuals of investigative interest” taking flight lessons in Arizona. [Die Zeit (Hamburg), 10/1/2002; US Congress, 7/24/2003, pp. 135 ] Suspects that some of the ten people he has investigated are connected to al-Qaeda. [US Congress, 7/24/2003, pp. 135 ] One person on the list, Ghassan al Sharbi, will be arrested in Pakistan in March 2002 with al-Qaeda leader Abu Zubaida (see March 28, 2002). Al Sharbi attended a flight school in Prescott, Arizona. He also apparently attended the training camps in Afghanistan and swore loyalty to bin Laden in the summer of 2001. He apparently knows Hani Hanjour in Arizona (see October 1996-Late April 1999). He also is the roommate of Soubra, the main target of the memo. [Los Angeles Times, 1/24/2003; 9/11 Commission, 7/24/2004, pp. 521] Discovers that one of them was communicating through an intermediary with Abu Zubaida. This apparently is a reference to Hamed al Sulami, who had been telephoning a Saudi imam known to be Zubaida’s spiritual advisor. Al Sulami is an acquaintance of Hanjour in Arizona (see October 1996-Late April 1999). [Mercury News (San Jose), 5/23/2002; 9/11 Commission, 7/24/2004, pp. 520-521, 529] Discusses connections between several of the students and a radical group called Al-Muhajiroun. [Mercury News (San Jose), 5/23/2002] This group supported bin Laden, and issued a fatwa, or call to arms, that included airports on a list of acceptable terror targets. [Associated Press, 5/22/2002] Soubra, the main focus of the memo, is a member of Al-Muhajiroun and an outspoken radical. He met with Sheikh Omar Bakri Mohammed, the leader of Al-Muhajiroun in Britain, and started an Arizona chapter of the organization. After 9/11, some US officials will suspect that Soubra has ties to al-Qaeda and other terrorist groups. He will be held two years, then deported to Lebanon in 2004. [Los Angeles Times, 10/28/2001; Los Angeles Times, 1/24/2003; Arizona Republic, 5/2/2004; Arizona Monthly, 11/2004] Though Williams doesn’t include it in his memo, in the summer of 1998, Bakri publicized a fax sent by bin Laden to him that listed al-Qaeda’s four objectives in fighting the US. The first objective was “bring down their airliners.”
(see Summer 1998). [Los Angeles Times, 10/28/2001] Warns of a possible “effort by Osama bin Laden to send students to the US to attend civil aviation universities and colleges” [Fortune, 5/22/2002] , so they can later hijack aircraft. [Die Zeit (Hamburg), 10/1/2002] Recommends that the “FBI should accumulate a listing of civil aviation universities and colleges around the country. FBI field offices with these types of schools in their area should establish appropriate liaison. FBI [headquarters] should discuss this matter with other elements of the US intelligence community and task the community for any information that supports Phoenix’s suspicions.” [Arizona Republic, 7/24/2003] (The FBI has already done this, but because of poor FBI communications, Williams is not aware of the report.) Recommends that the FBI ask the State Department to provide visa data on flight school students from Middle Eastern countries, which will facilitate FBI tracking efforts. [New York Times, 5/4/2002]
The memo is addressed to the following FBI Agents: Dave Frasca, chief of the Radical Fundamentalist Unit (RFU) at FBI headquarters; Elizabeth Harvey Matson, Mark Connor and Fred Stremmel, Intelligence Operations Specialists in the RFU; Rod Middleton, acting chief of the Usama bin Laden Unit (UBLU); Jennifer Maitner, an Intelligence Operations Specialist in the UBLU; Jack Cloonan, an agent on the New York FBI’s bin Laden unit, the I-49 squad; (see January 1996 and Spring 2000). Michael S. Butsch, an agent on another New York FBI squad dealing with other Sunni terrorists. [Federal Bureau of Investigation, 7/10/2001 ; US Congress, 7/24/2003, pp. 135 ]
However, the memo is not uploaded into the FBI’s information system until the end of the month and is apparently not received by all these people (see July 27, 2001 and after). Williams also shares some concerns with the CIA (see (July 27, 2001)). [Mercury News (San Jose), 5/23/2002] One anonymous government official who has seen the memo says, “This was as actionable a memo as could have been written by anyone.” [Insight, 5/27/2002] However, the memo is merely marked “routine,” rather than “urgent.” It is generally ignored, not shared with other FBI offices, and the recommendations are not taken. One colleague in New York replies at the time that the memo is “speculative and not very significant.” [Die Zeit (Hamburg), 10/1/2002; US Congress, 7/24/2003, pp. 135 ] Williams is unaware of many FBI investigations and leads that could have given weight to his memo. Authorities later claim that Williams was only pursuing a hunch, but one familiar with classified information says, “This was not a vague hunch. He was doing a case on these guys.” [Mercury News (San Jose), 5/23/2002]
July 10-September 11, 2001: Phoenix Flight Schools Are Not Checked Despite FBI’s Phoenix Memo Recommending Checks
On July 10, 2001, Phoenix FBI agent Ken Williams sends a memorandum to FBI headquarters urging a nationwide check on Middle Eastern students at flight schools (see July 10, 2001), but apparently neither Williams nor anyone else actually conducts any kind of check on Phoenix flight schools at this time. Phoenix flight school managers will later claim that the FBI does not ask them for tips on suspicious students before 9/11. A Sawyer School manager apparently had suspicions about some of his students (though he does not mention alleged Flight 77 pilot Hani Hanjour specifically). He later will say that had he known the FBI was concerned that some students might be Islamic militants, “I would have called someone.” Another flight school manager claims he has a good relationship with the FBI and is surprised he is not asked about Williams’s concerns. He will complain, “Should flight schools be clairvoyant?” [New York Times, 5/24/2002; 9/11 Commission, 7/24/2004, pp. 529] In fact, although Hanjour left Arizona in March 2001 and lived on the East Coast after that time, there is evidence he comes back for some flight training in the Phoenix area in June and August 2001, including at the Sawyer School (see Summer 2001). The 9/11 Commission will later note that the evidence of Hanjour training in Phoenix during the summer is not definitive, but “the FBI’s Phoenix office believes it is plausible that Hanjour return[s] to Arizona for additional training.” [New York Times, 5/24/2002; 9/11 Commission, 7/24/2004, pp. 529] It does not appear that Williams or any other FBI official checks flight schools anywhere else in Arizona before 9/11.
July 27, 2001: CIA Checks Out Radicals Mentioned in Phoenix Memo, Also Receives Memo?
The FBI sends a request to the CIA, asking the agency to check for information on eight Islamist radicals mentioned in the Phoenix memo (see July 10, 2001). However, the CIA apparently does not find any additional information about them. [USA Today, 5/20/2002; Washington Times, 5/23/2002; Wright, 2006, pp. 350-1] Had the CIA investigated these men closely they might have turned up ties connecting them to al-Qaeda. For instance, in 2000, two friends of the main target of the Phoenix memo were detained and deported after twice attempting to enter a US airplane cockpit in what may have been practice for the 9/11 attacks. That same year it was learned by US intelligence that one of these men had received explosives and car bombing training in Afghanistan (see November 1999-August 2001). Other ties between the men in the memo go undiscovered; for instance, another person targeted in the memo had trained in al-Qaeda camps in Afghanistan and will later be arrested with a top al-Qaeda leader (see July 10, 2001). Around this time, the Phoenix memo is sent to FBI headquarters and its I-49 squad in New York (see July 27, 2001 and after and July 27, 2001 or Shortly After). After 9/11, the CIA will say it did not receive the memo and its Office of Inspector General will agree with this. [US District Court for the Eastern District of Virginia, Alexandria Division, 3/28/2005 ] However, in a 2006 book journalist Lawrence Wright will report that the memo was also sent to the CIA’s bin Laden unit. One of the sources Wright cites for this passage is Mark Rossini. Rossini is an FBI agent who at one time worked in the unit’s I-49 squad in New York, but was detailed to the bin Laden station in the summer of 2001. [Wright, 2006, pp. 316, 350, 381, 426 Sources: Mark Rossini]
July 27, 2001 and after: Phoenix Memo Received by FBI Headquarters; Little Action Taken in Response
FBI headquarters receives the Phoenix Memo, but does not act on it. The memo was drafted by Arizona FBI agent Ken Williams and warns that a large number of Islamic extremists are learning to fly in the US. It is dated 17 days earlier, but is not uploaded until this date (see July 10, 2001). Although the memo is addressed to eight specific agents, it is apparently not received by all of them. The Justice Department’s Office of Inspector General will later say that the memo was not delivered directly to the addressees, but uploaded to a central dispatching point, from where it was assigned to Radical Fundamentalist Unit agent Elizabeth Matson on July 30. Before sending the memo, Williams called both Matson and her colleague Fred Stremmel to talk to them about it. Matson pulls up the memo, which has “routine” precedence, and prints and reads it. However, she thinks it should go to the bin Laden unit. A week later she discusses the matter with bin Laden unit agent Jennifer Maitner and they agree that Maitner will do some research and then they will talk again. Matson will later tell the Office of Inspector General she may have mentioned the memo to her superior, but is not sure. Her superior will say he was not consulted. Maitner discusses the memo with bin Laden unit chief Rod Middleton and also sends it to the FBI’s Portland, Oregon, field office, which was previously interested in one of the men named in the memo. However, she does not do anything else with it before 9/11, apparently due to her high workload. The FBI will later acknowledge the memo did not receive the sufficient or timely analysis that it deserved. [US Department of Justice, 11/2004, pp. 65-77, 80 ] The memo is also seen by the FBI’s New York field office (see July 27, 2001 or Shortly After), another RFU agent researching the Moussaoui case (see August 22, 2001) and possibly the CIA’s bin Laden unit (see (July 27, 2001)).
July 27, 2001 or Shortly After: FBI’s New York Office Receives Phoenix Memo, Takes Little Action
The FBI’s New York field office, which specializes in international terrorism, receives Ken Williams’ Phoenix Memo, but only briefly checks the named radicals and does not respond to Williams. In the memo, Williams noted that there is a suspiciously large number of Islamic extremists learning to fly in Arizona. Some of them will turn out to be connected to 9/11 hijacker Hani Hanjour (see July 10, 2001). Williams sent the memo to FBI headquarters (see July 27, 2001 and after) and the I-49 squad in the New York FBI field office. In New York, the memo is read by FBI agent Jack Cloonan, a member of the I-49 squad. Cloonan believes that the memo has a “glaring deficiency,” as he thinks bin Laden does not have a support operation in Arizona any more. He forms the opinion that William’s theory and conclusions are “faulty.” However, two of the hijackers were in Arizona in early 2001 (see December 12, 2000-March 2001) and some of the people named in the memo will later be linked to bin Laden (see October 1996-Late April 1999). In August 2001, Cloonan will ask, “Who’s going to conduct the thirty thousand interviews? When the f_ck do we have time for this?” Nonetheless, he checks out the eight names mentioned in the memo. He will apparently find nothing, although several individuals associated with the Phoenix cell are Sunni extremists (see November 1999-August 2001). The memo is also read by an analyst and an auditor in New York while they are researching other matters, and Cloonan will tell the Justice Department’s Office of Inspector General (OIG) he may have discussed the memo with some of his colleagues. The OIG’s report will say Cloonan told investigators that “he did not contact Williams or anyone else in Phoenix to discuss the [memo].” However, in a 2006 book author Lawrence Wright, citing an interview with Cloonan, will say that Cloonan spoke to Williams’ supervisor in Phoenix about it. [US Department of Justice, 11/2004, pp. 77-9 ; Wright, 2006, pp. 350, 426] The I-49 squad possibly forwards the memo to the Alec Station bin Laden unit at the CIA’s Counterterrorist Center (see (July 27, 2001)).
August 22, 2001: Top FBI Al-Qaeda Expert Leaves FBI in Frustration; Misses Important Warnings on Moussaoui and Two 9/11 Hijackers
Counterterrorism expert John O’Neill retires from the FBI. He says it is partly because of the recent power play against him, but also because of repeated obstruction of his investigations into al-Qaeda. [New Yorker, 1/14/2002] In his last act, he signs papers ordering FBI investigators back to Yemen to resume the USS Cole investigation, now that Barbara Bodine is leaving as ambassador (they arrive a couple days before 9/11). He never hears the CIA warning about hijackers Nawaf Alhazmi and Khalid Almihdhar sent out just one day later. He also apparently is not told about the arrest of Zacarias Moussaoui on August 15, 2001 [PBS, 10/3/2002] ; nor does he attend a June meeting when the CIA reveals some of what it knows about Alhazmi and Almihdhar. [PBS Frontline, 10/3/2002] ABC News reporter Chris Isham will later say, “John had heard the alarm bells, too, and we used to talk about it. And he knew that there was a lot of noise out there and that there were a lot of warnings, a lot of red flags, and that it was at a similar level that they were hearing before the millennium, which was an indication that there was something going on. And yet he felt that he was frozen out, that he was not in a capacity to really do anything about it anymore because of his relationship with the FBI. So it was a source of real anguish for him.” [PBS, 10/3/2002]
August 22, 2001: FBI Agent on Moussaoui Case Reads Phoenix Memo, Does Nothing with It
Rita Flack, an intelligence operations specialist with the FBI’s Radical Fundamentalist Unit, is looking for evidence of ties between Zacarias Moussaoui and a foreign power so the agency can obtain a warrant to search Moussaoui’s belongings (see August 21, 2001). On this day, she comes across the Phoenix memo written by FBI agent Ken Williams (see July 10, 2001) which observed that an unusual number of Islamic radicals are taking aviation training in the US. In the memo, Williams suggested that bin Laden may be coordinating the flight training as part of preparations for a terrorist attack. Flack prints the Phoenix memo. She will later tell the Justice Department’s Office of Inspector General that it is her usual practice to read the documents she prints, but she will not recall actually reading the Phoenix memo. She will also say she did not give the memo to anyone else, including colleague Mike Maltbie or the Minneapolis FBI field office. Nor did she discuss it with anyone, she says. After 9/11, she will say that there was nothing in the memo that would have bolstered Moussaoui’s connection to a foreign power, although this will be disputed by three National Security Law Unit attorneys (see August 22-28, 2001). The Justice Department’s Office of Inspector General will state: “We believe she should have at least recognized the relevance of the [memo] and the potential relationship of its theories to the Moussaoui case… We think [Flack] should have brought the Phoenix [memo] to someone’s attention.” [US Department of Justice, 11/2004, pp. 145-6, 217-8 ; US Department of Justice, 3/1/2006 ] The Senate Judiciary Committee will also later say, “The [Phoenix memo] contained information that was material to the decision whether or not to seek a FISA warrant in the Moussaoui case.” [US Congress, 2/2003]
After 10:00 a.m. September 11, 2001: Arizona FBI Agents Visit a Local Flight School and Learn that a Suspected Hijacker Was a Student There
George Piro and Ken Williams, two agents at the FBI field office in Phoenix, Arizona, visit a flight school in Phoenix to see if any suspicious students have attended it recently and the manager immediately informs them about Hani Hanjour, one of the alleged hijackers of Flight 77. As they watched the terrorist attacks unfolding on television, Piro and Williams decided they wanted to start responding to the crisis on their own initiative, rather than sitting around and waiting for an order. They know Phoenix has the second-highest concentration of flight schools in the nation. Piro therefore looked in the Yellow Pages and found three programs that offer commercial pilot licenses. With this information in hand, the two agents set out to visit some flight schools. The first one they go to is the Sawyer School of Aviation at Sky Harbor Airport in Phoenix. They ask the manager there if any suspicious students have attended recently. Almost without hesitation, she gives them the file of one such student: Hanjour. [Graff, 2011, pp. 325; Washingtonian, 5/5/2011] Hanjour received training at the flight school earlier this year and, previously, in 1998 (see 1998 and Summer 2001). [Washington Post, 10/15/2001; Associated Press, 12/29/2001; 9/11 Commission, 7/24/2004, pp. 529] He allegedly flew Flight 77 into the Pentagon (see 9:37 a.m. September 11, 2001). [Fox News, 1/7/2016] Just after they are given the file, Piro receives a call on his cell phone from an agent from the FBI’s Boston office. The agent, who is currently at Logan International Airport in Boston, says he has a name from the passenger manifest for Flight 77 that the Phoenix agents should look into: Hani Hanjour. To the agent’s surprise, Piro replies, “I’m holding his file in my hands right now.” Piro and Williams then head back to their office to report their progress. At the office, Piro tells their squad leader, “I’ve identified one of the hijackers.” Incredulous at this news, the squad leader replies, “Get out of here—I don’t have time for jokes today.” [Graff, 2011, pp. 325-326; Washingtonian, 5/5/2011]
