The FAA’s New York Center submits a “formal accident package” of evidence relating to the 9/11 attacks to FAA headquarters in Washington, DC, but a manager at the center deliberately excludes from it an audio tape on which several air traffic controllers recalled their experiences with the hijacked aircraft. [US Department of Transportation, 5/4/2004 
; Washington Post, 5/6/2004] This tape was created on September 11, shortly after the attacks occurred, when six controllers at the New York Center who communicated with, or tracked, two of the hijacked aircraft were recorded giving their personal accounts of what happened (see 11:40 a.m. September 11, 2001). [Washington Post, 5/6/2004] The tape was then logged into the center’s formal record of evidence. [US Department of Transportation, 5/4/2004 ]
Evidence Package Required for Air Accidents – FAA policy requires that a formal accident package be provided for all aircraft accident investigations, including military investigations, when FAA air traffic facilities were, or may have been, involved in the accident. A formal accident package must include “all pertinent records, personnel statements, transcriptions of voice recordings, charts, operation letters, letters of agreement, and facility memoranda.” [Federal Aviation Administration, 8/16/2000 ] Kevin Delaney, the New York Center’s quality assurance manager, has had an argument with FAA headquarters over whether the events of 9/11 should be declared an aircraft accident or an incident. Less information needs to be provided in an incident package than in an accident package. But as the 9/11 attacks are deemed an accident, Delaney is supposed to provide the names of everyone involved in them, including those that died at the World Trade Center. He must also provide transcripts and other information relating to the status of the aircraft involved, which would not be included in an incident package. [9/11 Commission, 9/30/2003 ]
Package Returned for Extra Work – The New York Center submits its formal accident package to FAA headquarters in November 2001, but the package is returned to the center the following month for additional work. It is re-sent and finalized in May 2002.
Delaney Decides to Omit Tape – The formal accident package includes written statements about the 9/11 attacks that have been provided by controllers whose accounts were recorded on the audio tape (see (Between September 11 and October 2, 2001)). But Delaney makes a conscious decision not to also include that tape in the package. His reason for this, he will later say, is that including it would mean losing control of the tape, thereby being unable to keep a promise he made to the National Air Traffic Controllers Association that he would “get rid of” it (see October 2001-February 2002). At some point after the initial submission of the package, between December 2001 and February 2002, Delaney deliberately destroys the tape of the controllers’ statements (see Between December 2001 and February 2002). [US Department of Transportation, 5/4/2004 ]
November 23, 2001: Report Suggests Hijackers Snuck into Cockpits
The Boston Globe reports information strongly suggesting that at least one hijacker was inside each of the cockpits when the hijackings began. An airplane captain theorizes how they took control: “The most likely scenarios are something that was swift, where the pilots couldn’t have changed their transponder code and called the controllers. You think four times in one morning one of those crews would have done that. That means they had to be upon them before they could react.” On practice flights before 9/11, the hijackers repeatedly obtained access to cockpits by various methods. Perhaps the most important method was jumpseating, which allows certified airline pilots to use a spare seat in the cockpit when none is available in the passenger cabin. Airlines reciprocate to help pilots get home or to the city of their originating flight. Officials say they do not believe any of the hijackers were jumpseating on 9/11 despite media reports to the contrary. However, since 9/11 the FAA has banned the practice unless a pilot works for the airline in whose cockpit that person wants to ride. [Boston Globe, 11/23/2001] The 9/11 Commission later concludes that the hijackers didn’t use jumpseating because they couldn’t find any paperwork relating to jumpseat requests.
January 5, 2002: US Teenager Voicing Support for Bin Laden Flies Plane into Bank Tower in Tampa, Florida
Fifteen-year-old Charles J. Bishop, a high school student from Tarpon Springs, Florida, steals a small aircraft. As soon as the plane takes off, the air traffic controllers alert the United States Coast Guard and MacDill Air Force Base. Despite repeated warnings from a helicopter dispatched by the Coast Guard, the small plane continues on until it collides with an office building. The plane crashes between the 23rd and 24th floors of the 42-story Bank of America Tower in Tampa at 5:00 p.m. Before the incident, he is authorized to do a pre-flight check but not to get in an aircraft alone.
Investigation – After the crash, investigators discover that the teen had a troubled past. Officials rule out terrorism although eye witnesses say that the plane makes no apparent attempt to avoid hitting the building. Officials finally suggest that the crash is an apparent suicide. In addition, a note found in the wreckage states that he voices support for Osama bin Laden. However, there is no evidence that the teen has any connection with any terror group. Later authorities confiscate a computer from Bishop’s parents’ house to figure out what motive is involved in the incident. Moments after the incident, President George W. Bush is briefly informed about the incident and two unrelated crashes that same day. In April 2002, transcripts obtained from the Federal Aviation Administration (FAA) reveal new details about the incident, which include how close the small plane came to a Southwest Airlines flight.
Other Consequences – Bishop’s mother files a $70 million dollar lawsuit against Roche Laboratories, who makes an acne medicine called Accutane. According to the lawsuit claim the medicine has side effects such as depression and suicidal actions, which the claim states was the cause of the incident. Also, numerous security measures are taken in response to the incident. The FAA releases a security notice on January 6, the day after the incident. The notice includes security and regulations pertaining to underaged flight students. In addition, the FAA and other similar aircraft organizations propose more security of flight schools and small aircraft. While authorities state that the crash is due to an “abuse of trust” rather than a security breach, others argue for the need of increased security due to the simplicity of such actions. [Anomalies-Unlimited, 7/28/2006]
August 12, 2002: FAA Releases No New Information About 9/11
A group of FAA flight controllers hold a press conference to talk about the 9/11 events for the first time. However, virtually no new information is disclosed. As the Boston Globe put it, “questions about detailed communications from the hijacked planes was avoided, with FAA officials saying that information remains under investigation.”
[Boston Globe, 8/13/2002]
September 18, 2002: 9/11 Victims’ Relatives Raise Questions about US Agencies’ Conduct
Two 9/11 victims’ relatives testify before the Congressional 9/11 inquiry. Kristen Breitweiser, whose husband Ronald died at the WTC, asks how the FBI was so quickly able to assemble information on the hijackers. She cites a New York Times article stating that agents descended on flight schools within hours of the attacks. “How did the FBI know where to go a few hours after the attacks?” she asks. “Were any of the hijackers already under surveillance?” [MSNBC, 9/18/2002] She adds, “Our intelligence agencies suffered an utter collapse in their duties and responsibilities leading up to and on September 11th. But their negligence does not stand alone. Agencies like the Port Authority, the City of NY, the FAA, the INS, the Secret Service, NORAD, the Air Force, and the airlines also failed our nation that morning.” [US Congress, 9/18/2002] Stephen Push states, “If the intelligence community had been doing its job, my wife, Lisa Raines, would be alive today.” He cites the government’s failure to place Khalid Almihdhar and Nawaf Alhazmi on a terrorist watch list until long after they were photographed meeting with alleged al-Qaeda operatives in Malaysia (see January 5-8, 2000 and Shortly After). [MSNBC, 9/18/2002]
August 2003: FAA Falsely Claims It Has Produced All 9/11-Related Documents for 9/11 Commission
The Federal Aviation Administration (FAA) tells the 9/11 Commission it has already given the Commission all the documents it asked the FAA for. John Farmer, head of the Commission team investigating what happened on the day of 9/11, finds this hard to believe, as the boxes of material the FAA has provided do not contain many tapes or transcripts of FAA communications on the day of the attacks. [Shenon, 2008, pp. 201] Later interviews of FAA staff will reveal there is a mountain of evidence the FAA is withholding from the Commission (see September 2003).
September 2003: 9/11 Commission Discovers FAA Has Withheld Documents from Investigators
Investigators for the 9/11 Commission discover that the Federal Aviation Administration (FAA) has withheld a large amount of documents from it about the day of the attacks and falsely claimed it had provided everything the Commission asked for (see August 2003). The discovery is made on a day when the Commission’s investigators begin interviewing air traffic controllers at centers on the East Coast and in the Midwest. John Farmer, the staffer who leads the Commission’s team dealing with this aspect of its work, is only a few minutes into interviews at the FAA’s Indianapolis Center when he realizes, in the words of author Philip Shenon, “just how much evidence the FAA had held back.” His interviewees tell him that there is “extensive information the Commission has not seen, including tape recordings of conversations between the individual air traffic controllers and the hijacked planes.” He also discovers that what the FAA has provided is merely the “accident package,” rather than the much larger “accident file.” Farmer is “furious” and contacts the Commission’s lawyer in Washington. Asked to explain the situation, the FAA rapidly admits there is other material and, within days, several boxes of new material, including the air traffic control tapes, arrive at the Commission’s offices. [Shenon, 2008, pp. 201-202] However, the Commission has lost confidence in the FAA and will issue it with a subpoena next month (see October 14, 2003).
October 14, 2003: 9/11 Commission Issues First Subpoena, to FAA
The 9/11 Commission issues it first subpoena, to the Federal Aviation Administration (FAA). The Commission had initially decided not to issue subpoenas (see January 27, 2003), but found that the FAA had withheld documentation from it (see August 2003 and September 2003), prompting it to take this step.
Request from Team Leader – The subpoena’s issue is the result of a request from John Farmer, leader of the Commission’s team investigating the day of the attacks. After receiving permission from the Commission’s chairman and lawyer, Tom Kean and Daniel Marcus, to address the full Commission, Farmer tells them: “My team and I have lost confidence in the FAA. We do not believe we have time to take any more chances on the possibility that they will act on good faith.” This leaves them with “no choice other than a subpoena.”
Debate inside Commission – Some of the Democratic commissioners, such as Jamie Gorelick, then claim that this is a reason to subpoena all documents the Commission wants. However Kean and Vice Chairman Lee Hamilton are against this. Republican Slade Gorton proposes a compromise where the Commission subpoenas the FAA, but only issues a warning to other agencies that are not producing the documents the Commission wants. [Shenon, 2008, pp. 202-203] The Commission approves the subpoena unanimously. The Commission comments publicly, saying, “This disturbing development at one agency has led the Commission to reexamine its general policy of relying on document requests rather than subpoenas.” [Associated Press, 10/15/2003] It also warns other agencies that “document requests must be taken as seriously as a subpoena.” [Shenon, 2008, pp. 203]
Late April 2004: FAA Manager Suspended for Destroying Tape of Controllers’ 9/11 Recollections, but Faces No Criminal Charges
The FAA takes disciplinary action against a manager at its New York Center who deliberately destroyed an audio tape containing the recorded accounts of six of the center’s air traffic controllers, describing their experiences with the hijacked aircraft on 9/11, but this manager does not face criminal prosecution for destroying the tape. [Washington Post, 5/7/2004; Air Safety Week, 5/17/2004 ]
Department of Transportation Investigation – The Department of Transportation’s Office of Inspector General (OIG) has been investigating how well the FAA cooperated with the 9/11 Commission’s requests for agency documents and other materials. A particular allegation is that the FAA destroyed an audio tape that was made on September 11, of New York Center controllers recounting their actions and observations during that day’s attacks.
Quality Assurance Manager Suspended – The OIG recommended to the FAA administrator that the conduct of the two key figures in the matter—New York Center manager Mike McCormick and quality assurance manager Kevin Delaney—be reviewed and appropriate action taken against them. Delaney, who was responsible for destroying the tape (see Between December 2001 and February 2002), is now given a 20-day suspension without pay. He will appeal the decision, though whether his appeal is successful is unstated. McCormick, who directed that the tape be made on September 11 (see 11:40 a.m. September 11, 2001), is not subjected to any disciplinary action.
No Criminal Prosecution – The OIG also referred the details of its investigation to the US Attorney’s office in the Eastern District of New York for review as to whether any criminal statutes had been violated. But after considering the facts, the US Attorney’s office decided not to pursue any potential prosecution due to what it considered a lack of criminal intent. [US Department of Transportation, 5/4/2004 ; Washington Post, 5/7/2004; Air Safety Week, 5/17/2004 ]
May 6, 2004: Report of Transportation Department Investigation Released, Blames Destruction of Tape of Controllers’ 9/11 Recollections on ‘Poor Judgment’
The Department of Transportation’s Office of Inspector General (OIG) releases a report on its investigation into how well the FAA cooperated with the 9/11 Commission, which focuses on the deliberate destruction of a tape recording of air traffic controllers’ recollections of the 9/11 attacks, and blames this on “poor judgment.” [New York Times, 5/6/2004; Air Safety Week, 5/17/2004 ]
Senator Requested Investigation – In October 2003, Senator John McCain (R-AZ), the chairman of the Committee on Commerce, Science, and Transportation, asked the OIG to investigate how well the FAA responded to the 9/11 Commission’s requests for agency documents and other materials. [US Department of Transportation, 5/4/2004 ]
FAA Cooperated, but Managers Criticized – Having conducted its investigation, the OIG now issues a report, which finds that the FAA generally cooperated with the Commission by providing documents about its activities on September 11. [Washington Post, 5/6/2004] However, the report criticizes two managers at the FAA’s New York Center, over the destruction of an audio tape that was made on September 11. [US Department of Transportation, 5/4/2004 ] Within a few hours of the 9/11 attacks, Kevin Delaney, the New York Center’s quality assurance manager, was instructed to make a tape recording of six controllers at the center who had been involved in handling or tracking two of the hijacked aircraft, recalling their experiences of the attacks (see 11:40 a.m. September 11, 2001). But Delaney destroyed the tape of the controllers’ statements a few months later (see Between December 2001 and February 2002). [9/11 Commission, 10/1/2003 ; Washington Post, 5/6/2004; Air Safety Week, 5/17/2004 ] The 9/11 Commission learned of the tape and its destruction during interviews with New York Center employees in September and October 2003.
Actions Not in the Best Interest of FAA, Transportation Department, and Public – The OIG’s report criticizes Delaney for destroying the tape, and Mike McCormick, the New York Center manager, for not telling his superiors about the tape and an agreement he made with the air traffic controllers’ union to destroy it (see (Shortly Before 11:40 a.m.) September 11, 2001). The report says the two men “did not, in our view, act in the best interest of FAA, the Department [of Transportation], or the public,” and adds, “Their actions in this case do not reflect proper judgment expected of professionals in those management positions.”
FAA Policy Does Not Prohibit Taped Statements – Delaney told OIG investigators that one reason he destroyed the tape was that he considered its creation to be against FAA policy, which requires that controllers provide written statements. However, the OIG’s report disputes this. It states, “[W]e reviewed the FAA order that prescribes policy for the investigation of aircraft accidents and incidents, finding that it does not specifically prohibit tape-recorded statements, but rather is silent with regard to this specific issue.” The report adds, “We interviewed staff from the FAA air traffic evaluations and investigations staff (policy experts on aircraft accident/incident investigations), who advised that while the order does provide for only written statements, the tape—once created—should have been treated as an original record and thus kept in accordance with agency retention requirements—five years.”
FAA Authorities Should Have Been Consulted – Delaney destroyed the tape of his own volition and without consulting his superiors. But the report states that he “had no authority to decide whether the taping violated FAA policy or the rights of the controllers. The proper course of action for [Delaney] would have been to communicate his concerns to appropriate levels of authority, as opposed to substituting his own judgment and summarily destroying the tape.” Specifically, “he should have sought advice and counsel from the evaluations and investigations staff and/or FAA’s chief counsel, which he told us he had not done.”
Managers Created Impression of Evidence Being Withheld – The report criticizes Delaney and McCormick for creating the impression that they were hiding something. It states: “The destruction of evidence in the government’s possession… has the effect of fostering an appearance that information is being withheld from the public. We do not ascribe motivations to the managers in this case of attempting to cover up, and we have no indication there was anything on the tape that would lead anyone to conclude that they had something to hide or that the controllers did not properly carry out their duties on September 11. The actions of these managers, particularly the quality assurance manager, nonetheless, do little to dispel such appearances.”
Tape Now Unavailable to Assist Investigations – The OIG’s report concludes: “As a result of the judgments rendered by these managers, no one will ever know for certain the content of the tape or its intrinsic value, nor be able to compare the audio taped statements with the controllers’ written witness statements—one of which was prepared three weeks later—for purposes of ensuring completeness.… [W]hat those six controllers recounted on September 11, in their own voices, about what transpired that morning, are no longer available to assist any investigation or inform the public.” [US Department of Transportation, 5/4/2004 ]
Tape’s Destruction ‘Was a Cover-Up’ – While the OIG’s report only accuses Delaney and McCormick of having “exercised poor judgment concerning the issue of retention of the audio tape,” one former criminal investigator will be more forthright, commenting, “Ray Charles [the blind musician] could see that this was a cover-up.” [US Department of Transportation, 5/4/2004 ; Air Safety Week, 5/17/2004 ]
