When Hani Hanjour attended flight schools between 1996 and 1998 he was found to be a “weak student” who “was wasting our resources” (see October 1996-December 1997), and when he tried using a flight simulator, “He had only the barest understanding what the instruments were there to do.” (see 1998) Yet, on this day, he is certified as a multi-engine commercial pilot by Daryl Strong in Tempe, Arizona. Strong is one of many private examiners independently contracted with the FAA. A spokesperson for the FAA’s workers union will later complain that contractors like Strong “receive between $200 and $300 for each flight check. If they get a reputation for being tough, they won’t get any business.” Hanjour’s new license allows him to begin passenger jet training at other flight schools, despite having limited flying skills and an extremely poor grasp of English. [Federal Aviation Administration, 4/25/2002; Government Executive, 6/13/2002; Associated Press, 6/13/2002] At the next flight school Hanjour will attend in early 2001, the staff will be so appalled at his lack of skills that they will repeatedly contact the FAA and ask them to investigate how he got a pilot’s license (see January-February 2001). After 9/11, the FBI will appear to investigate how Hanjour got his license and question and polygraph the instructor who signed off on his flying skills. The Washington Post will note that, since Hanjour’s pilot skills were so bad, the issue of how he was able to get a license “remains a lingering question that FAA officials refuse to discuss.” [Washington Post, 10/15/2001; CBS News, 5/10/2002] After gaining the license, Hanjour apparently returns to the Middle East. He will arrive back in the US in December 2000 (see (Early 2000-November 2000) and December 8, 2000).
November 1999-August 2001: Suspects with Saudi Embassy Ties Increases Concerns about Radical Militants in Phoenix
Two Saudis, Hamdan al Shalawi and Mohammed al-Qudhaeein, are detained for trying twice to get into the cockpit on a passenger airplane flying from Phoenix, Arizona, to Washington, D.C. They claim they thought the cockpit was the bathroom, and sue the FBI for racism. After 9/11, the FBI will consider the possibility that this was a “dry run” for the 9/11 attacks, but apparently does not come to a definite conclusion. In late 1999, it is discovered that the two were traveling to Washington to attend a party at the Saudi embassy and their ticket had been paid by the Saudi government. Apparently influenced by their government ties, the FBI decides not to prosecute or investigate the men. Al-Qudhaeein leaves the US. In 2000, intelligence information will be received indicating al-Qudhaeein had received explosives and car bomb training in Afghanistan. As a result, his name is added to a no-fly watch list. In April 2000, FBI agent Ken Williams is investigating Zacaria Soubra, a suspected radical militant attending a flight school in Phoenix, and discovers that the car Soubra is driving is actually owned by al-Qudhaeein. Soubra is friends with al Shalawi and al-Qudhaeein. This and other evidence will influence Williams to write his later-famous July 2001 memo warning about potential terrorists training in Arizona flight schools (see July 10, 2001). In August 2001, al-Qudhaeein applies for a visa to reenter the US, but is denied entry. It has not been revealed why al-Qudhaeein wanted to reenter the US, or if Williams or anyone else in US intelligence knew about his attempted reentry, or if anyone took action as a result of it. [Graham and Nussbaum, 2004, pp. 43-44; 9/11 Commission, 7/24/2004, pp. 521; Arizona Monthly, 11/2004] Al Shalawi, the other Saudi involved in the cockpit incident, also has a radical militant background. In November 2000, US intelligence discovers he is training in a camp in Afghanistan, learning how to conduct a car bomb attack. One of his friends in Arizona is Ghassan al Sharbi, an al-Qaeda operative who will be captured in Pakistan with al-Qaeda leader Abu Zubaida. Al Sharbi is one of the targets of Williams’ July 2001 memo. [9/11 Commission, 7/24/2004, pp. 521]
April 2000: Suspicious Behavior of Flight School Student Leads to Arizona FBI Investigation
In early April 2000, Arizona FBI agent Ken Williams gets a tip that makes him suspicious that some flight students might be Islamic militants. Williams will begin an investigation based on this tip that will lead to his “Phoenix memo” warning about suspect Middle Easterners training in Arizona flight schools (see July 10, 2001) [New York Times, 6/19/2002] It appears that Lebanese flight school student Zacaria Soubra has been seen at a shooting range with Abu Mujahid, a white American Muslim who had fought in the Balkans and the Middle East. [Los Angeles Times, 10/28/2001; Arizona Monthly, 11/2004] Abu Mujahid appears to match Aukai Collins, a white American Muslim who had fought in the Balkans and the Middle East, who also goes by the name Abu Mujahid, and is an FBI informant spying on the Muslim community in the area at the time (see 1998). Collins also claims to have been the informant referred to in the Phoenix memo, which again suggests that Collins was the one at the shooting range with Soubra. [Salon, 10/17/2002] On April 7, Williams appears at Soubra’s apartment and interviews him. Soubra acts defiant, and tells Williams that he considers the US government and military legitimate targets of Islam. He has photographs of bin Laden on the walls. Williams runs a check on the license plate of Soubra’s car and discovers the car is actually owned by a suspected militant with explosives and car bomb training in Afghanistan who had been held for attempting to enter an airplane cockpit the year before (see November 1999-August 2001). [Graham and Nussbaum, 2004, pp. 43-44] On April 17, Williams starts a formal investigation into Soubra. [Arizona Republic, 7/24/2003] Williams will be reassigned to work on an arson case and will not be able to get back to work on the Soubra investigation until June 2001 (see April 2000-June 2001). He will release the Phoenix memo one month later. After 9/11, some US officials will suspect Soubra had ties to terrorism. For instance, in 2003, an unnamed official will claim, “Soubra was involved in terrorist-supporting activities, facilitating shelter and employment for people… involved with al-Qaeda.” For a time, he and hijacker Hani Hanjour attend the same mosque, though there is no evidence they ever meet. Soubra’s roommate at the time of Williams’ interview is Ghassan al-Sharbi. In 2002, al-Sharbi will be arrested in Pakistan with al-Qaeda leader Abu Zubaida. While Williams will focus on Soubra, al-Sharbi will also be a target of his memo. [Los Angeles Times, 1/24/2003] In 2004, Soubra will be deported to Lebanon after being held for two years. He will deny any connection to Hanjour or terrorism. [Arizona Republic, 5/2/2004] Sheikh Omar Bakri Mohammed, the leader of the British militant group Al-Muhajiroun, will later admit that Soubra was the leader of Al-Muhajiroun’s branch in Arizona. [Time, 5/27/2002]
April 2000-June 2001: Arizona FBI Investigation into Suspect Flight School Students Faces Delays
In April 2000, FBI agent Ken Williams begins investigating an Arizona flight student named Zacaria Soubra with suspicious radical militant ties. Soubra will be the main focus of Williams’s July 2001 memo about suspect Middle Easterners training in Arizona flight schools (see July 10, 2001). But Williams’ investigation into Soubra is greatly slowed because of internal politics and personal disputes. When he returns to this case in December 2000, he and all the other agents on the international terrorism squad are diverted to work on a high-profile arson case. James Hauswirth, another Arizona FBI agent, will later say, “[Williams] fought it. Why take your best terrorism investigator and put him on an arson case? He didn’t have a choice.” The arson case is solved in June 2001 and Williams returns to the issue of Islamic militant flight school students. His memo comes out much later than it otherwise might have. Hauswirth will write a letter to FBI Director Mueller in late 2001, complaining, “[Terrorism] has always been the lowest priority in the division; it still is the lowest priority in the division.” Others insiders later concur that the Arizona FBI placed a low priority on terrorism cases before 9/11. [Los Angeles Times, 5/26/2002; New York Times, 6/19/2002]
Summer 2000-September 11, 2001: Illegal FBI Activity Leads to Suspension of Surveillance of Al-Qaeda Suspects in US
While monitoring foreign terrorists in the US, the FBI listens to calls made by suspects as a part of an operation called Catcher’s Mitt, which is curtailed at this time due to misleading statements by FBI agents. It is never revealed who the targets of the FBI’s surveillance are under this operation, but below are some of the terrorism suspects under investigation in the US at the time: 
Imran Mandhai, Shuyeb Mossa Jokhan and Adnan El Shukrijumah in Florida. They are plotting a series of attacks there, but Mandhai and Jokhan are brought in for questioning by the FBI and surveillance of them stops in late spring (see November 2000-Spring 2002 and May 2, 2001); Another Florida cell connected to Blind Sheikh Omar Abdul-Rahman. The FBI has been investigating it since 1993 (see (October 1993-November 2001)); Al-Qaeda operatives in Denver (see March 2000); A Boston-based al-Qaeda cell involving Nabil al-Marabh and Raed Hijazi. Cell members provide funding to terrorists, fight abroad, and are involved in document forging (see January 2001, Spring 2001, and Early September 2001); Fourteen of the hijackers’ associates the FBI investigates before 9/11. The FBI is still investigating four of these people while the hijackers associate with them; [US Congress, 7/24/2003, pp. 169 
] Hamas operatives such as Mohammed Salah in Chicago. Salah invests money in the US and sends it to the occupied territories to fund attacks (see June 9, 1998).
When problems are found with the applications for the wiretap warrants, an investigation is launched (see Summer-October 2000), and new requirements for warrant applications are put in place (see October 2000). From this time well into 2001, the FBI is forced to shut down wiretaps of al-Qaeda-related suspects connected to the 1998 US embassy bombings and Hamas (see March 2001 and April 2001). One source familiar with the case says that about 10 to 20 al-Qaeda related wiretaps have to be shut down and it becomes more difficult to get permission for new FISA wiretaps. Newsweek notes, “The effect [is] to stymie terror surveillance at exactly the moment it was needed most: requests from both Phoenix [with the Ken Williams memo (see July 10, 2001)] and Minneapolis [with Zacarias Moussaoui’s arrest] for wiretaps [will be] turned down [by FBI superiors],” (see August 21, 2001 and August 28, 2001). [Newsweek, 5/27/2002] Robert Wright is an FBI agent who led the Vulgar Betrayal investigation looking into allegations that Saudi businessman Yassin al-Qadi helped finance the embassy bombings, and other matters. In late 2002, he will claim to discover evidence that some of the FBI intelligence agents who stalled and obstructed his investigation were the same FBI agents who misrepresented the FISA petitions. [Judicial Watch, 9/11/2002]
January-February 2001: Flight School’s Repeated Warnings About Hijacker Hanjour Ignored by FAA
In January 2001, the Arizona flight school JetTech alerts the FAA about hijacker Hani Hanjour. No one at the school suspects Hanjour of terrorist intent, but they tell the FAA he lacks both the English and flying skills necessary for the commercial pilot’s license he has already obtained. For instance, he had taken classes at the University of Arizona but failed his English classes with a 0.26 grade point average. A JetTech flight school manager “couldn’t believe he had a commercial license of any kind with the skills that he had.” A former employee says, “I’m still to this day amazed that he could have flown into the Pentagon. He could not fly at all.” They also note he is an exceptionally poor student who does not seem to care about passing his courses. [New York Times, 5/4/2002; CBS News, 5/10/2002] An FAA official named John Anthony actually sits next to Hanjour in class and observes his skills. He suggests the use of a translator to help Hanjour pass, but the flight school points out that goes “against the rules that require a pilot to be able to write and speak English fluently before they even get their license.” [Associated Press, 5/10/2002] The FAA verifies that Hanjour’s 1999 pilot’s license is legitimate (see April 15, 1999), but takes no other action. However, his license should have been rejected because it had already expired in late 1999 when he failed to take a manadatory medical test. [Associated Press, 9/15/2001; CBS News, 5/10/2002] An Arizona FAA inspector later says, “There should have been a stop right then and there.” He will claim that federal law would have required Hanjour to be re-examined. [Associated Press, 6/13/2002] In February, Hanjour begins advanced simulator training, “a far more complicated task than he had faced in earning a commercial license.” [New York Times, 6/19/2002] The flight school again alerts the FAA about this and gives a total of five alerts about Hanjour, but no further action on him is taken. The FBI is not told about Hanjour. [CBS News, 5/10/2002] Ironically, in July 2001, Arizona FBI agent Ken Williams will recommend in a memo that the FBI liaison with local flight schools and keep track of suspicious activity by Middle Eastern students (see July 10, 2001).
Summer 2001: 9/11 Hijacker Hanjour Apparently Returns to Phoenix, Arizona, for More Flight Training with Associates
While most evidence places future 9/11 hijacker Hani Hanjour on the East Coast in the summer of 2001, Hanjour may undergo some flight training in Phoenix, Arizona, as well. Hanjour trained at the Sawyer School of Aviation previously (see 1998), and there is some evidence he returns there. One school document records Hanjour’s name for use of a flight simulator on June 23, 2001, though his name does not appear on payment records. Faisal al-Salmi, Rayed Abdullah, and Lotfi Raissi also use the flight simulator this day. Al-Salmi will later be convicted of lying about his associations with Hanjour (see February 15, 2002). Abdullah had moved with Hanjour from Florida in 1997, and is known for giving extremist speeches at a Phoenix mosque (see October 1996-Late April 1999). Raissi will later be suspected of involvement in the 9/11 plot, then cleared (see September 21, 2001). There are also indications that Hanjour signs up to use a flight simulator in August with three other Muslim men, including al-Salmi. One Sawyer employee is fairly certain she sees Hanjour during the summer. Another witness sees Hanjour with al-Salmi elsewhere in Phoenix. The 9/11 Commission will note that the evidence of Hanjour training in Phoenix during the summer is not definitive, but “the FBI’s Phoenix office believes it is plausible that Hanjour return[s] to Arizona for additional training.” [New York Times, 5/24/2002; 9/11 Commission, 7/24/2004, pp. 529] On July 10, 2001, Phoenix FBI agent Ken Williams sends a memorandum to FBI headquarters urging a nationwide check on Middle Eastern students at flight schools (see July 10, 2001), but apparently neither Williams nor anyone else actually conducts any kind of check on Phoenix flight schools at this time (see July 10-September 11, 2001).
July 10, 2001: FBI Agent Sends Memo Warning that Unusual Number of Muslim Extremists Are Learning to Fly in Arizona
Phoenix, Arizona, FBI agent Ken Williams sends a memorandum warning about suspicious activities involving a group of Middle Eastern men taking flight training lessons in Arizona. The memo is titled: “Zakaria Mustapha Soubra; IT-OTHER (Islamic Army of the Caucasus),” because it focuses on Zakaria Soubra, a Lebanese flight student in Prescott, Arizona, and his connection with a terror group in Chechnya that has ties to al-Qaeda. It is subtitled: “Osama bin Laden and Al-Muhjiroun supporters attending civil aviation universities/colleges in Arizona.” [Fortune, 5/22/2002; Arizona Republic, 7/24/2003] Williams’ memo is based on an investigation of Sorba that Williams had begun in 2000 (see April 2000), but he had trouble pursuing because of the low priority the Arizona FBI office gave terror investigations (see April 2000-June 2001). Additionally, Williams had been alerted to suspicions about radical militants and aircraft at least three other times (see October 1996; 1998; November 1999-August 2001). In the memo, Williams does the following: Names nine other suspect students from Pakistan, India, Kenya, Algeria, the United Arab Emirates, and Saudi Arabia. [Die Zeit (Hamburg), 10/1/2002] Hijacker Hani Hanjour, attending flight school in Arizona in early 2001 and probably continuing into the summer of 2001 (see Summer 2001), is not one of the students, but, as explained below, it seems two of the students know him. [US Congress, 7/24/2003, pp. 135 ; Washington Post, 7/25/2003] Notes that he interviewed some of these students, and heard some of them make hostile comments about the US. Additionally, he noticed that they were suspiciously well informed about security measures at US airports. [Die Zeit (Hamburg), 10/1/2002] Notes an increasing, “inordinate number of individuals of investigative interest” taking flight lessons in Arizona. [Die Zeit (Hamburg), 10/1/2002; US Congress, 7/24/2003, pp. 135 ] Suspects that some of the ten people he has investigated are connected to al-Qaeda. [US Congress, 7/24/2003, pp. 135 ] One person on the list, Ghassan al Sharbi, will be arrested in Pakistan in March 2002 with al-Qaeda leader Abu Zubaida (see March 28, 2002). Al Sharbi attended a flight school in Prescott, Arizona. He also apparently attended the training camps in Afghanistan and swore loyalty to bin Laden in the summer of 2001. He apparently knows Hani Hanjour in Arizona (see October 1996-Late April 1999). He also is the roommate of Soubra, the main target of the memo. [Los Angeles Times, 1/24/2003; 9/11 Commission, 7/24/2004, pp. 521] Discovers that one of them was communicating through an intermediary with Abu Zubaida. This apparently is a reference to Hamed al Sulami, who had been telephoning a Saudi imam known to be Zubaida’s spiritual advisor. Al Sulami is an acquaintance of Hanjour in Arizona (see October 1996-Late April 1999). [Mercury News (San Jose), 5/23/2002; 9/11 Commission, 7/24/2004, pp. 520-521, 529] Discusses connections between several of the students and a radical group called Al-Muhajiroun. [Mercury News (San Jose), 5/23/2002] This group supported bin Laden, and issued a fatwa, or call to arms, that included airports on a list of acceptable terror targets. [Associated Press, 5/22/2002] Soubra, the main focus of the memo, is a member of Al-Muhajiroun and an outspoken radical. He met with Sheikh Omar Bakri Mohammed, the leader of Al-Muhajiroun in Britain, and started an Arizona chapter of the organization. After 9/11, some US officials will suspect that Soubra has ties to al-Qaeda and other terrorist groups. He will be held two years, then deported to Lebanon in 2004. [Los Angeles Times, 10/28/2001; Los Angeles Times, 1/24/2003; Arizona Republic, 5/2/2004; Arizona Monthly, 11/2004] Though Williams doesn’t include it in his memo, in the summer of 1998, Bakri publicized a fax sent by bin Laden to him that listed al-Qaeda’s four objectives in fighting the US. The first objective was “bring down their airliners.”
(see Summer 1998). [Los Angeles Times, 10/28/2001] Warns of a possible “effort by Osama bin Laden to send students to the US to attend civil aviation universities and colleges” [Fortune, 5/22/2002] , so they can later hijack aircraft. [Die Zeit (Hamburg), 10/1/2002] Recommends that the “FBI should accumulate a listing of civil aviation universities and colleges around the country. FBI field offices with these types of schools in their area should establish appropriate liaison. FBI [headquarters] should discuss this matter with other elements of the US intelligence community and task the community for any information that supports Phoenix’s suspicions.” [Arizona Republic, 7/24/2003] (The FBI has already done this, but because of poor FBI communications, Williams is not aware of the report.) Recommends that the FBI ask the State Department to provide visa data on flight school students from Middle Eastern countries, which will facilitate FBI tracking efforts. [New York Times, 5/4/2002]
The memo is addressed to the following FBI Agents: Dave Frasca, chief of the Radical Fundamentalist Unit (RFU) at FBI headquarters; Elizabeth Harvey Matson, Mark Connor and Fred Stremmel, Intelligence Operations Specialists in the RFU; Rod Middleton, acting chief of the Usama bin Laden Unit (UBLU); Jennifer Maitner, an Intelligence Operations Specialist in the UBLU; Jack Cloonan, an agent on the New York FBI’s bin Laden unit, the I-49 squad; (see January 1996 and Spring 2000). Michael S. Butsch, an agent on another New York FBI squad dealing with other Sunni terrorists. [Federal Bureau of Investigation, 7/10/2001 ; US Congress, 7/24/2003, pp. 135 ]
However, the memo is not uploaded into the FBI’s information system until the end of the month and is apparently not received by all these people (see July 27, 2001 and after). Williams also shares some concerns with the CIA (see (July 27, 2001)). [Mercury News (San Jose), 5/23/2002] One anonymous government official who has seen the memo says, “This was as actionable a memo as could have been written by anyone.” [Insight, 5/27/2002] However, the memo is merely marked “routine,” rather than “urgent.” It is generally ignored, not shared with other FBI offices, and the recommendations are not taken. One colleague in New York replies at the time that the memo is “speculative and not very significant.” [Die Zeit (Hamburg), 10/1/2002; US Congress, 7/24/2003, pp. 135 ] Williams is unaware of many FBI investigations and leads that could have given weight to his memo. Authorities later claim that Williams was only pursuing a hunch, but one familiar with classified information says, “This was not a vague hunch. He was doing a case on these guys.” [Mercury News (San Jose), 5/23/2002]
July 10-September 11, 2001: Phoenix Flight Schools Are Not Checked Despite FBI’s Phoenix Memo Recommending Checks
On July 10, 2001, Phoenix FBI agent Ken Williams sends a memorandum to FBI headquarters urging a nationwide check on Middle Eastern students at flight schools (see July 10, 2001), but apparently neither Williams nor anyone else actually conducts any kind of check on Phoenix flight schools at this time. Phoenix flight school managers will later claim that the FBI does not ask them for tips on suspicious students before 9/11. A Sawyer School manager apparently had suspicions about some of his students (though he does not mention alleged Flight 77 pilot Hani Hanjour specifically). He later will say that had he known the FBI was concerned that some students might be Islamic militants, “I would have called someone.” Another flight school manager claims he has a good relationship with the FBI and is surprised he is not asked about Williams’s concerns. He will complain, “Should flight schools be clairvoyant?” [New York Times, 5/24/2002; 9/11 Commission, 7/24/2004, pp. 529] In fact, although Hanjour left Arizona in March 2001 and lived on the East Coast after that time, there is evidence he comes back for some flight training in the Phoenix area in June and August 2001, including at the Sawyer School (see Summer 2001). The 9/11 Commission will later note that the evidence of Hanjour training in Phoenix during the summer is not definitive, but “the FBI’s Phoenix office believes it is plausible that Hanjour return[s] to Arizona for additional training.” [New York Times, 5/24/2002; 9/11 Commission, 7/24/2004, pp. 529] It does not appear that Williams or any other FBI official checks flight schools anywhere else in Arizona before 9/11.
July 27, 2001: CIA Checks Out Radicals Mentioned in Phoenix Memo, Also Receives Memo?
The FBI sends a request to the CIA, asking the agency to check for information on eight Islamist radicals mentioned in the Phoenix memo (see July 10, 2001). However, the CIA apparently does not find any additional information about them. [USA Today, 5/20/2002; Washington Times, 5/23/2002; Wright, 2006, pp. 350-1] Had the CIA investigated these men closely they might have turned up ties connecting them to al-Qaeda. For instance, in 2000, two friends of the main target of the Phoenix memo were detained and deported after twice attempting to enter a US airplane cockpit in what may have been practice for the 9/11 attacks. That same year it was learned by US intelligence that one of these men had received explosives and car bombing training in Afghanistan (see November 1999-August 2001). Other ties between the men in the memo go undiscovered; for instance, another person targeted in the memo had trained in al-Qaeda camps in Afghanistan and will later be arrested with a top al-Qaeda leader (see July 10, 2001). Around this time, the Phoenix memo is sent to FBI headquarters and its I-49 squad in New York (see July 27, 2001 and after and July 27, 2001 or Shortly After). After 9/11, the CIA will say it did not receive the memo and its Office of Inspector General will agree with this. [US District Court for the Eastern District of Virginia, Alexandria Division, 3/28/2005 ] However, in a 2006 book journalist Lawrence Wright will report that the memo was also sent to the CIA’s bin Laden unit. One of the sources Wright cites for this passage is Mark Rossini. Rossini is an FBI agent who at one time worked in the unit’s I-49 squad in New York, but was detailed to the bin Laden station in the summer of 2001. [Wright, 2006, pp. 316, 350, 381, 426 Sources: Mark Rossini]
