In the Building Operations Command Center (BOCC) inside the Pentagon, Steve Carter and his team are watching the unfolding events in New York on one of the center’s monitors. [Plugged In Quarterly, 3/2002, pp. 4-5 
] As the assistant building manager, Carter is responsible for the operation and maintenance of the Pentagon. [CNN, 3/5/2002] The BOCC, which is staffed 24 hours a day, seven days a week, is where systems such as lighting, heating, fire safety, and security for the Pentagon all come together “through a network of thousands of sensors, actuators, and controllers.” According to Chuck Holland, a technical manager, it “has three eight-foot screens back-to-back that monitor everything.… Anything that happens inside and outside the building, we watch it.” [IEEE Spectrum, 8/2003; Engineer Update, 6/2007] After seeing the television footage of the second WTC tower being hit, Carter tells his assistant: “That’s not an accident. We have an event going.” According to some accounts, he and his team immediately begin lockdowns, securing all the mechanical and electrical areas within the Pentagon. They also begin searching for unauthorized people and unusual packages. [Plugged In Quarterly, 3/2002, pp. 4-5 ; Hi-Tech Security Solutions, 10/2004; Vogel, 2007, pp. 429] However, a report in the Washington Post suggests their response is less determined. It states that, after the second WTC crash, Carter “grew uneasy and called his boss to suggest they begin locking down electrical and mechanical rooms in the Pentagon in the event that officials upgraded building security.” The report does not say whether these actions are implemented before the Pentagon is hit at 9:37 a.m. [Washington Post, 9/11/2006] Carter also telephones the Pentagon’s Defense Protective Service and is informed that the threat condition for the building remains at “Normal” (see Shortly After 9:03 a.m. September 11, 2001). He is told that if it should change, DPS will notify the center. [Goldberg et al., 2007, pp. 137] No steps are taken to evacuate the Pentagon or alert workers before it is attacked. [Vogel, 2007, pp. 429]
Shortly After 9:03 a.m. September 11, 2001: Crew Members on Military Command Post Aircraft Informed that the US Is under Attack, but Think This Is an Exercise Simulation
Crew members on an E-4B National Airborne Operations Center (NAOC) at Andrews Air Force Base, just outside Washington, DC, learn that the US is under attack, but some of them initially think what they are being told about is a simulated scenario in a training exercise they are participating in. [Flying K, 9/7/2012 ] The E-4B is a highly modified Boeing 747 that is fitted with sophisticated communications equipment and can serve as a flying military command post during a national emergency. [Federation of American Scientists, 4/23/2000; Dayton Daily News, 9/12/2001; Verton, 2003, pp. 143] The E-4B on the ground at Andrews is currently involved in a major training exercise. “We were one of many commands practicing a global war-gaming and communication exercise called Global Guardian. My aircraft was one of three brought to full alert status for the exercise,” Mark McLaughlin will later recall. McLaughlin has, today, been assigned to Operations Team One as the Single Integrated Operational Plan adviser to the National Command Authority—the president and the secretary of defense. “My job was to be the expert on nuclear war plans and give all the VIP briefs,” he will say. [Flying K, 9/7/2012 ] “Global Guardian,” which he refers to, is an annual exercise that tests the ability of the US Strategic Command (Stratcom) to fight a nuclear war (see 8:30 a.m. September 11, 2001). [Omaha World-Herald, 2/27/2002; Washingtonian, 9/2011]
Plane Is Tasked with Picking Up Former National Security Adviser – As well as its involvement in the exercise, the E-4B, according to McLaughlin, has a “secondary mission” today, which is to fly to Washington and pick up former National Security Adviser Brent Scowcroft, who has been “appointed by President Bush to analyze the nation’s nuclear arsenal and strategic plans.” While the plane was flying into Andrews Air Force Base, McLaughlin will recall, those on board “heard over one of the many communications nets that an airplane had crashed into a tower at the World Trade Center.” However, he will comment, “It never dawned on us at that moment that a terrorist attack was under way.”
Briefing Is Disrupted as Crew Members Learn about Attacks – McLaughlin learns that the nation is indeed under attack after his plane has landed at the base, and Scowcroft and his traveling party have boarded. While he is briefing the former national security adviser about nuclear weapons and the nation’s nuclear war-fighting plans, McLaughlin notices a commotion in the battle staff space, a compartment behind the briefing area that houses the operations team. The agitated behavior of the operations team members, according to McLaughlin, “is unheard of and not allowed when a VIP is on board, especially receiving a briefing.” McLaughlin’s assistant, who is working at the computer behind McLaughlin, then slips a note into McLaughlin’s hand. McLaughlin reads the note, which states simply: “Captain. Battle staff. Now.” He therefore tells Captain Joseph Gershon, the NAOC commanding officer, that his presence has been requested immediately in the battle staff area, and Gershon then heads there. Although McLaughlin realizes from the commotion going on that “something big [is] happening,” he continues the briefing.
Captain Interrupts Briefing and Says the Nation Is under Attack – During such high-level briefings, it is protocol that if you have to leave the room, you never return until the briefing is over. But Gershon returns and interrupts the briefing. He tells Scowcroft, “It appears that the country is under attack, sir.” According to McLaughlin, many of the people on the plane think at this time that what is being reported is a simulated scenario, as part of the exercise they are participating in. “Adding to the confusion was that we were in a global exercise and many of us thought it was part of the exercise injects,” he will comment. But he will say that “during the next few minutes, everyone began to fully comprehend that [the US was] under attack.” It also becomes “very apparent,” according to McLaughlin, “that our aircraft had to get airborne for safety reasons.” [Flying K, 9/7/2012 ]
Plane Heads to Base in Nebraska – The E-4B, which has the call sign “Word 31,” will take off from Andrews Air Force Base at around 9:27 a.m. (see (9:27 a.m.) September 11, 2001). Another E-4B, with the call sign “Venus 77,” will also take off from Andrews this morning, at around 9:45 a.m. (see (9:45 a.m.) September 11, 2001). [Federal Aviation Administration, 9/11/2001 ; 9/11 Commission, 2/17/2004; Farmer, 2009, pp. 206] McLaughlin’s plane will land later on at Offutt Air Force Base in Nebraska, so Scowcroft and his staff can get off. [Flying K, 9/7/2012 ] The original plan for today, according to the Omaha World-Herald, had been for the plane to take Scowcroft and his staff to Offutt to observe the Global Guardian exercise. [Omaha World-Herald, 2/27/2002] But after reaching the base, McLaughlin’s team’s mission will be to remain in the air, and so the E-4B will subsequently take off from Offutt and resume its airborne operations. [Flying K, 9/7/2012 ]
Shortly After 9:03 a.m. September 11, 2001: FBI Activates Its Operations Center to Respond to the Attacks
Dale Watson, assistant director of the FBI’s counterterrorism division, activates the Strategic Information and Operations Center (SIOC) at FBI headquarters in Washington, DC, from where the bureau will coordinate its response to the terrorist attacks. Watson learned about the first hijacked plane crashing into the World Trade Center during a briefing in the SIOC attended by the FBI’s assistant directors and Robert Mueller, the bureau’s director (see Shortly After 8:48 a.m. September 11, 2001). Mueller and some of the other officials at the briefing, presumably including Watson, subsequently headed to the office of FBI Deputy Director Thomas Pickard. There, Mueller, Pickard, and the other officials saw the second hijacked plane crashing into the WTC on television (see 9:03 a.m. September 11, 2001). It then became clear to them that this was a terrorist attack.
Deputy Director Says the FBI Needs to Open Its Operations Center – Mueller asks Pickard what they should do in response to the incident and Pickard says they need to open the SIOC. [New Yorker, 9/24/2001; 9/11 Commission, 1/21/2004 ] According to the US government’s Interagency Domestic Terrorism Concept of Operations Plan, “Upon determination of a credible threat,” FBI headquarters is required to activate the SIOC, “to coordinate and manage the national level support to a terrorism incident.” [US Government, 1/2001] Following this protocol, Watson goes to his office and activates the SIOC for crisis mode. [New Yorker, 9/24/2001]
Director Goes to the Operations Center to Manage the Crisis – Mueller and Pickard go to the SIOC to manage the FBI’s response to the attacks. Pickard isolates Mueller in a conference room, restricting access to him so he is better able to stay focused on the decisions ahead. Mueller only took over as FBI director a week ago (see September 4, 2001) and Pickard will later comment, “I was worried that there was going to be this string of people running into the room with news or questions and [Mueller] would be standing there asking them who they were.” [Kessler, 2002, pp. 420; Graff, 2011, pp. 314-316] Meanwhile, a live communications link is established that allows them to listen in as Pentagon and FAA air traffic controllers track suspicious aircraft. [Wall Street Journal, 10/5/2001]
Many Other Officials Go to the Operations Center – Other senior officials and FBI agents also begin pouring into the center, along with representatives from numerous other government agencies, including the CIA, the Defense Intelligence Agency, the FAA, the NSA, and the Secret Service. Assistant Attorney General Michael Chertoff will head to the center, as will Attorney General John Ashcroft, who arrives there early in the afternoon (see (Between 1:00 p.m. and 2:00 p.m.) September 11, 2001). The SIOC will become “the place to be to get information and so everyone wanted to be there,” Ashcroft will comment. [Kessler, 2002, pp. 5, 421; 9/11 Commission, 12/17/2003 ]
Center Is Designed for Dealing with Crises – The SIOC, which opened in 1998 and cost $20 million to build, covers 40,000 square feet on the fifth floor of the FBI headquarters building. [CNN, 11/20/1998] It is “a heavily fortified cluster of offices surrounded by video screens and banks of computer terminals,” according to the New York Times. [New York Times, 11/2/2001] It can function as a 24-hour watch post, a crisis management center, and an information processing center. [Federal Bureau of Investigation, 1/18/2004] It operates around the clock, with at least eight staffers on duty at any one time. It is capable of managing up to five crises at a time and is designed to accommodate up to 450 members of staff during major emergencies. [CNN, 11/20/1998; New Yorker, 9/24/2001]
Center Is Built to Survive Attacks – The center is fortified so those in it can survive a bombing or other kind of attack. [New York Times, 11/2/2001] It has no windows to the street outside and is shielded to prevent electronic signals from entering or leaving it. [CNN, 11/20/1998; Kessler, 2002, pp. 421] Its 225 computer terminals have access to three types of local area networks: the regular FBI network that can connect to the networks of outside agencies; a classified network that operates at the top-secret level; and an even more highly classified Special Compartmented Information network. [Washington Post, 10/14/2001; Federal Bureau of Investigation, 1/18/2004] The many computers and video screens in the center can display broadcasts from US television channels and also TV channels from other countries. [CNN, 11/20/1998]
Center Will Become the ‘Nerve Center’ of the FBI’s Investigation – By the end of the week, the SIOC will be “the headquarters of the government’s response” to today’s attacks, according to journalist and author Garrett Graff. As many as 500 people from 56 different agencies will be working in it. [Kessler, 2002, pp. 421; Military Intelligence Professional Bulletin, 7/1/2002; Graff, 2011, pp. 317] It will become “the nerve center” of the FBI’s investigation of the attacks, according to the Wall Street Journal. [Wall Street Journal, 10/5/2001]
Shortly After 9:03 a.m. September 11, 2001: Military Aide Wants President Bush Evacuated from the School, but No Action Is Taken
Major Paul Montanus, the military aide with President Bush at the Emma E. Booker Elementary School in Sarasota, Florida, wants Bush and his entourage to leave the school after he sees the second hijacked plane crashing into the World Trade Center on television, and yet, apparently, no attempt is made to evacuate them at this time.
Military Aide Asked to Be Taken to a TV – Sarasota County Sheriff Bill Balkwill, who is at the school while Bush is there, was approached shortly after 9:00 a.m. by an individual that the Sarasota Herald-Tribune will describe as “a Marine responsible for carrying Bush’s phone.” [Sarasota Herald-Tribune, 9/10/2002; St. Petersburg Times, 7/4/2004] This person is presumably Montanus, a Marine Corps officer who is the military aide accompanying Bush during his visit to the school. [Marist Magazine, 10/2002; Lompoc Record, 9/11/2011] Montanus will later recall that at the time, he had “heard that a plane had hit the building, but not much more.” “We were trying to think of a reasonable reason” why the crash at the WTC occurred, he will say. [CBS Sports, 8/31/2012] While listening to someone talking to him in his earpiece, Montanus asked Balkwill, “Can you get me to a television?” He explained, “We’re not sure what’s going on, but we need to see a television.” The two men, along with three Secret Service agents and a SWAT team member, then went to a nearby office where there was a television. They turned on the TV in time to see Flight 175 crashing into the WTC, at 9:03 a.m. (see 9:03 a.m. September 11, 2001).
Military Aide Says, ‘We Gotta Get out of Here’ – In response to seeing the crash, according to the Sarasota Herald-Tribune, Montanus tells Balkwill, “We’re out of here” and asks, “Can you get everyone ready?” [Sarasota Herald-Tribune, 9/10/2002] Montanus will recall that he says: “What in God’s name? We gotta get out of here.” [CBS Sports, 8/31/2012] However, no evacuation takes place. Instead, Bush is allowed to continue listening to a reading demonstration (see (9:08 a.m.-9:13 a.m.) September 11, 2001), and the president and his entourage will leave the school at around 9:35 a.m., more than 30 minutes after the second crash at the WTC occurred (see (9:34 a.m.) September 11, 2001). [St. Petersburg Times, 7/4/2004; 9/11 Commission, 7/24/2004, pp. 38-39] The decision to allow Bush to continue listening to the reading demonstration at the current time seems particularly odd considering that, according to the Tampa Tribune, the classroom of Sandra Kay Daniels was selected as the location for the demonstration because it is “situated next to the school’s north door, making it easier to organize elaborate security.” [Tampa Tribune, 9/1/2002]
Shortly After 9:03 a.m. September 11, 2001: Demolition Engineer Anticipates WTC Collapses; Tries to Warn Authorities
Immediately after seeing the attacks on the the World Trade Center on television, Mark Loizeaux, the president of leading building demolition firm Controlled Demolition Inc (CDI), tries to contact government officials to warn them that the Twin Towers will probably collapse. [US News and World Report, 6/22/2003; New Scientist, 7/24/2004] Loizeaux will later recall his initial reaction to the crashes in New York. After the first tower is hit, he will say, “I told Doug [Loizeaux, his brother] immediately that the tower was coming down, and when the second tower was hit, that it would follow.” According to US News and World Report, “Horrified, the Loizeaux brothers watched first responders streaming into the doomed towers and tried frantically, and unsuccessfully, to phone in warnings.” [US News and World Report, 6/22/2003] Mark Loizeaux will recall, “I still had some cell phone numbers, so when the second plane hit I said, ‘Start calling all the cell phones, tell them that the building is going to come down.’” However: “It was frenetic, nobody could get through even with speed dialling.… Of course, building number 7, where the emergency management headquarters was, was on fire. I’d been in that office two months before.” Loizeaux then phones a couple of people on the National Research Council committee involved in assessing the impact of explosives. They ask him, “What do you think this is, that they’re going to fail, that they’re both going to fail?” Loizeaux will recall: “The expression around was they’re going to pancake down, almost vertically. And they did. It was the only way they could fail. It was inevitable.” [New Scientist, 7/24/2004] Soon after the attacks, Loizeaux, as a recognized expert, will be called upon to comment on the fall of the WTC towers. [Construction (.com), 9/13/2001] In addition, his firm will be involved with the clearing of Ground Zero. (It was also tasked with bringing down the remnants of the Murrah Federal Building in Oklahoma City after its partial destruction in 1995 (see 8:35 a.m. – 9:02 a.m. April 19, 1995 and 7:01 a.m. May 23, 1995).) [Construction (.com), 10/1/2001]
9:04 a.m.-9:55 a.m. September 11, 2001: Security around Air Force One Is Increased amid Fears that the Plane May Be a Terrorist Target
Security is increased around Air Force One, the president’s plane, in response to the second attack on the World Trade Center and the pilot is informed that the aircraft may be targeted by terrorists while it is on the ground. Air Force One is currently at Sarasota-Bradenton International Airport in Florida, where it has been since the previous evening (see September 10, 2001). Only the standard level of security has been provided, with cones marking a security zone around the plane. Will Chandler, the chief of security, has been standing inside these cones and guarding the aircraft. According to Colonel Mark Tillman, the pilot of Air Force One, prior to the attacks on the WTC, “there was no intel, there was nothing that said we’re about to be attacked.” But Tillman will later recall that after he learns of the second plane crash in New York and realizes it is a deliberate attack, he and the rest of the plane’s crew “start pulling out all the plans that we know we have to execute to keep the president safe and ensure the continuity of government.” [United Services Automobile Association, 9/11/2011; US Air Force, 2/29/2012 ]
Personnel Protecting Air Force One Increase Security – The level of security around Air Force One is increased after the second attack on the WTC occurs. Staff Sergeant William Buzinski, whose job is to protect the plane, was told about the first crash at the WTC by a member of the Secret Service. After the second crash occurs, Buzinski sees the same agent running across the tarmac toward him. The agent tells him, “Another plane hit the towers.” Buzinski realizes right away that the incident must have been an act of terrorism. In response to the news, he will recall, “We started to increase security around the plane—made it a tighter bubble.” [Politico Magazine, 9/9/2016]
Pilot Says Air Force One Is ‘Ready to Go’ – Lieutenant Colonel Thomas Gould, a military aide who is accompanying President Bush on his visit to Florida, calls Tillman and instructs him to get Air Force One and its crew ready to leave immediately (see (9:04 a.m.-9:45 a.m.) September 11, 2001). [Santa Barbara News-Press, 9/11/2011] Mark Rosenker, the director of the White House Military Office, and Edward Marinzel, the head of the president’s Secret Service detail, who are with Bush at the Emma E. Booker Elementary School in Sarasota, also call Tillman. Tillman will recall that they ask him: “What is our status? If [Bush and his entourage] can come to us within 10 minutes, can we get going?” Tillman replies: “Yes, absolutely. We are ready to go.”
Pilot Is Told the Plane Is a ‘Sitting Duck’ – Tillman is informed that “about nine planes” have been hijacked and that “one is in the Florida area.” Rosenker tells him: “Assume that [Air Force One is] a target on the ramp in Sarasota. It’s a large 747. [It is] sitting wide open. [A] sitting duck.” Tillman will say that his intention, therefore, is “to move that aircraft. Get it out of the way, and come back and grab the president when he’s ready to go.” He cannot do this, however, because Bush wants to “come rushing back to us and head to Washington, DC.” Secret Service agents with the president instruct Tillman: “We are coming at you as fast as we can come at you. Do not—repeat—do not move.”
People Are Moved Away from Air Force One – “We started getting reports of unidentified people all around the airport,” Tillman will recall, and there is a “possibility that we were subject to the plan to go ahead and assassinate the president.” The crew of Air Force One has “no idea what was going on” and is receiving “a lot of misinformation” while waiting for the president to arrive at the airport. To increase security, people are pushed away from Air Force One. This, according to Tillman, is so that “whoever was near that aircraft had a good reason to be there.” [United Services Automobile Association, 9/11/2011; US Air Force, 2/29/2012 ]
Military Presence Is Increased at the Airport – White House communications director Dan Bartlett, who has gone to the Booker Elementary School with Bush, notices the increased security around Air Force One when the president’s motorcade arrives at the Sarasota airport (see (9:43 a.m.) September 11, 2001). There is always “an incredible security presence” around the plane, he will comment. But now he sees “the redoubling of that.” There is “more of a military presence at the airport, as opposed to just a security [made up] of local police officers or anything like that.” [White House, 8/12/2002] Bartlett sees “a lot of military uniforms” and notices “the perimeters [around Air Force One] increasing.” Furthermore, he will recall, “[T]he scrutiny for entering the perimeter was much tougher than you could ever imagine.” [White House, 8/12/2002] Mike Morell, the president’s CIA briefer, will describe, “When we got back to the plane, it was ringed by security and Secret Service [agents] with automatic weapons.” “I’d never seen anything like that before,” he will comment. [Politico Magazine, 9/9/2016]
Sheriff in a Helicopter Watches Over the Airport – Meanwhile, a helicopter arrives to keep watch over the airport. Sergeant Kevin Kenney of the Sarasota County Sheriff’s Office had been scheduled to fly the Sheriff’s Office helicopter to cover Bush’s motorcade as it traveled to the Booker Elementary School this morning, but was unable to do so because of heavy fog. However, after the second attack on the WTC, a member of Bush’s Secret Service detail instructs him to launch the helicopter and get to the Sarasota airport as soon as possible. He arrives there around the time Bush’s motorcade reaches the airport. The Secret Service then instructs Kenney to fly around the airport perimeter and be on the lookout for suspicious vehicles or groups of people. He notices “numerous civilian vehicles… already responding to the vicinity of the airport and gathering along the roadways in the proximity.” He relays information to Bush’s Secret Service detail and local agencies that are dispatching patrol units to the area. Kenney continues his surveillance of the airport for the 10 minutes or so it takes to get Bush and the other passengers onto Air Force One. [Sheriff, 9/2011; Longboat Observer, 9/8/2011] Additionally, reporters and other individuals who are traveling with the president are subjected to a strict security check while they are boarding the plane (see (9:45 a.m.-9:53 a.m.) September 11, 2001). [Sammon, 2002, pp. 99]
9:04 a.m. September 11, 2001: National Security Adviser Rice Learns of Second Attack, Realizes It Is Terrorism
National Security Adviser Condoleezza Rice is informed of the second plane hitting the World Trade Center and immediately realizes it is a terrorist attack. Rice’s executive assistant, Army Lieutenant Colonel Tony Crawford, informed Rice of the first crash shortly before 9:00 a.m. while she was in her office at the White House, but, Rice will later say, she had thought it was a “strange accident” (see Shortly After 8:46 a.m. September 11, 2001). Rice had gone down to the conference area of the White House Situation Room for her daily meeting with her top aides. [MSNBC, 9/11/2002; Bumiller, 2007, pp. xi-xii] According to her own later recollections, a few minutes into this meeting, Crawford comes in and hands her a note saying a second plane has hit the WTC. Rice will comment: “I thought, ‘My God, this is a terrorist attack.‘… I knew right away, right away, because that—that couldn’t be coincidence that two planes had hit the World Trade Center that morning.” She gets up and tells Anna Perez, her communications counselor who is with her in the meeting, “Find Dick Clarke,” referring to the White House counterterrorism chief. [White House, 10/24/2001; PBS Frontline, 7/12/2002; MSNBC, 9/11/2002] According to Perez’s later recollection, Rice also tells the others in the room about the second plane hitting the WTC. [White House, 11/1/2001] After saying to her staff, “I have to go,” Rice abruptly heads out. [Newsweek, 12/30/2001] However, Josh Bolten, the deputy White House chief of staff, will contradict Rice’s account and say that he, not Crawford, alerts Rice to the second crash at the WTC. Bolten will recall that he learned of the crash while in the Situation Room and then, realizing it was not an accident, walks into the conference area where Rice is holding her meeting. He asks Rice to step outside the room for a minute and then tells her, “A second plane has hit; this is not an accident, it is an attack” (see (9:03 a.m.-9:05 a.m.) September 11, 2001). Vice President Dick Cheney, Bolten, and Clarke will indicate that Rice initially goes from her staff meeting to Cheney’s office (see (Shortly After 9:03 a.m.) September 11, 2001 and (9:05 a.m.) September 11, 2001). [NBC, 9/16/2001; Clarke, 2004, pp. 1-2; C-SPAN, 10/6/2013] But in her own recollections, Rice will make no mention of this, saying that she goes straight from the conference area to the Situation Room’s operations center, intending to assemble a crisis meeting of the national security team (see (9:05 a.m.) September 11, 2001). [O, the Oprah Magazine, 2/1/2002; PBS Frontline, 7/12/2002; BBC Radio 4, 8/1/2002 ; MSNBC, 9/11/2002; Bumiller, 2007, pp. xii]
Soon After 9:03 a.m. September 11, 2001: Director of Air Traffic Services Joins FAA Teleconference
Bill Peacock, the FAA director of air traffic services, is currently away from FAA headquarters for a meeting in New Orleans (see 8:30 a.m. September 11, 2001). His staff called him earlier to alert him to the possible hijacking of Flight 11. He returned to his hotel room in time to see the second attack live on CNN. He quickly phones FAA headquarters, trying to contact his staff, and has his call added to the teleconference being run from the conference room next to his office. [Freni, 2003, pp. 12 and 22] According to a statement provided by the FAA to the 9/11 Commission in 2003, this teleconference began “[w]ithin minutes” of the first WTC tower being hit (see (8:50 a.m.) September 11, 2001). Yet the 9/11 Commission will later claim that it was not established until “about 9:20” (see (9:20 a.m.) September 11, 2001), which is about 15 minutes later than Peacock supposedly joined it. [9/11 Commission, 5/23/2003; 9/11 Commission, 7/24/2004, pp. 36]
9:05 a.m. September 11, 2001: National Security Adviser Rice Tries to Assemble National Security Team, but Cannot Reach Key Officials
National Security Adviser Condoleezza Rice tries to gather together the principals of the National Security Council (NSC), but is unable to get in touch with key officials. Rice realized the US was under terrorist attack during a staff meeting, when her assistant informed her of the second plane striking the World Trade Center (see (9:04 a.m.) September 11, 2001). She had then headed to the White House Situation Room’s operations center. [Newsweek, 12/30/2001; Bumiller, 2007, pp. xii] Here she intends to assemble the principals of the NSC for a crisis meeting. [O, the Oprah Magazine, 2/1/2002] Along with the national security adviser, the principal members of the NSC are the president, the vice president, the secretary of state, the secretary of the treasury, and the secretary of defense; additionally, the CIA director and the chairman of the Joint Chiefs of Staff are statutory advisers to the NSC. [US President, 2/13/2001; Felix, 2002, pp. 226] However, Rice remembers that Secretary of State Colin Powell is currently away in Peru (see (8:30 a.m.) September 11, 2001). [MSNBC, 9/11/2002] Treasury Secretary Paul O’Neill is away in Japan. [US Department of the Treasury, 11/29/2001; US Department of the Treasury, 1/23/2002] And Chairman of the Joint Chiefs of Staff Henry Shelton is on his way to Europe for a NATO meeting there. [CNN, 10/1/2001] Rice tries calling Defense Secretary Donald Rumsfeld, who is in his office at the Pentagon (see (Shortly After 9:03 a.m.) September 11, 2001), but cannot reach him. [PBS Frontline, 7/12/2002; Clarke, 2006, pp. 218-219; Cockburn, 2007, pp. 1] She is also unable to get a call through to CIA Director George Tenet. [Bumiller, 2007, pp. xii] (Tenet will later claim that, around this time, he is having trouble using his secure phone while being driven out to CIA headquarters (see (8:55 a.m.-9:15 a.m.) September 11, 2001). [Tenet, 2007, pp. 161-162] ) Also around this time, in the Secure Video Conferencing Center just off the main floor of the Situation Room, counterterrorism “tsar” Richard Clarke is trying to convene a video teleconference with other top officials (see (9:10 a.m.) September 11, 2001). [Bumiller, 2007, pp. xii]
Between 9:05 a.m. and 11:00 a.m. September 11, 2001: AWACS Plane near Washington Told to Return to Oklahoma, Limiting NEADS’s Communications and Surveillance Capabilities
An Airborne Warning and Control System (AWACS) plane on a training mission in the Washington, DC, area is instructed to return to its base in Oklahoma, even though its advanced communications and surveillance capabilities would significantly benefit the military’s air defense efforts in response to the terrorist attacks. The AWACS belongs to the 552nd Air Control Wing, located at Tinker Air Force Base in Oklahoma. [US Air Force, 4/1/2000; GlobalSecurity (.org), 4/16/2006; Spencer, 2008, pp. 265] It has been flying a training mission somewhere near Washington (see Before 9:55 a.m. September 11, 2001). [Code One Magazine, 1/2002]
AWACS Sent Back to Oklahoma – According to author Lynn Spencer, the AWACS is directed to return to Tinker Air Force Base “in the immediate confusion after the attacks.” The exact time the plane’s crew receives this order, and the identity of the person or organization that gives the order, are unstated. NORAD’s Northeast Air Defense Sector (NEADS) will contact the AWACS later on, and instruct it to turn around and head to Washington, to provide radio and radar coverage over the capital (see (11:25 a.m.) September 11, 2001). [Spencer, 2008, pp. 265-266]
AWACS Has Advanced Surveillance and Communication Capabilities – The AWACS, also called the E-3 Sentry, is a modified Boeing 707 that provides surveillance, command, control, and communications to military commanders. [New York Times, 9/23/1995; GlobalSecurity (.org), 4/16/2006; US Air Force, 9/22/2015] According to a US Air Force manual, the plane’s “advanced surveillance radar provides long-range, low-level detection of aircraft targets over all types of terrain.” [US Air Force, 4/1/2000] It can track friendly and enemy aircraft over a 300-mile radius. [New York Times, 9/23/1995] Mark Rosenker, the director of the White House Military Office, will say that AWACS planes “give you the big picture in the sky. They’re able to identify what’s a friend, what’s a foe.” [White House, 8/29/2002]
AWACS Would Help NEADS Contact Fighters – These planes are particularly important to NEADS. [9/11 Commission, 10/30/2003 ] Spencer will describe: “The NEADS radio transmitter, like all radio transmitters, operates by line of sight. This means that the radio signals, which travel in a straight line, require an unobstructed path between the transmitter and the [fighter] jets” that NEADS is trying to communicate with this morning. Due to the curvature of the earth and the distance between NEADS, in Rome, New York, and Washington, the fighters’ launched to protect the capital (see 9:24 a.m. September 11, 2001 and (9:50 a.m.) September 11, 2001) will be unable to pick up the NEADS signal on their radio receivers when they descend below 20,000 feet, after arriving over Washington (see (Between 9:49 a.m. and 11:00 a.m.) September 11, 2001 and (11:25 a.m.) September 11, 2001). “What’s needed,” Spencer will write, “is an AWACS plane, which has the capability to provide both radar and radio coverage over a citywide area.” [Spencer, 2008, pp. 265]
