The FBI opens a case on Osama bin Laden. Dan Coleman and John Ligouri, members of the FBI’s Joint Terrorism Task Force (JTTF), are sent to the CIA Counterterrorist Center (CTC) to see what the CIA knows about bin Laden. “They were amazed by the amount of material – some forty thick files’ worth – that they found.… Most of the information consisted of raw, unfocused data: itineraries, phone records, associates lists, investment holdings, bank transfers.” The vast majority of the data comes from NSA electronic eavesdropping and most of it has not been properly analyzed (see Early 1990s). They find that the CTC has been conducting a vigorous investigation on Wadih El-Hage, bin Laden’s personal secretary. [Miller, Stone, and Mitchell, 2002, pp. 148-149] Coleman will go on to become the FBI’s biggest expert on bin Laden and will help start the bureau’s bin Laden unit. [Suskind, 2006, pp. 90] It is not known when the CIA or NSA began monitoring bin Laden or El-Hage.