Ben Sliney, a former air traffic controller and FAA manager who has been working as a lawyer in the private sector for many years, is offered the position of national operations manager at the FAA’s Command Center in Herndon, Virginia. The offer is made by Jack Kies, the FAA’s manager of tactical operations. Sliney agrees to return to the FAA but asks to work first as a traffic management specialist at the Command Center, to learn the learn the operational details of the center from the ground up. After six months, Kies will again approach Sliney and offer him the job of national operations manager, and Sliney will accept it. His first day in the post will in fact be September 11. [Spencer, 2008, pp. 1-2]
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