9/11 Commission staffers that looked at the FBI’s performance prior to the attacks are amazed when they read a draft of the report. The draft recommends almost no changes at the FBI and says that, regarding FBI reforms, “we defer to Director Mueller.” Several staffers go so far as to call this a “whitewash,” as they want an overhaul at the FBI, in particular of its counterterrorist operations. One of the staffers, Caroline Barnes, decides she has to appeal this to the commissioners. However, Executive Director Philip Zelikow does not like staffers talking to the commissioners directly (see March 2, 2003), so Barnes has to make contact with them in a place where Zelikow will not see it. She corners female commissioner Jamie Gorelick in the ladies’ room and tells her the staff are uncomfortable with what the report recommends about the FBI. Gorelick is concerned, and arranges for the whole of the team dealing with the FBI to brief the commissioners before the recommendations are approved. This leads to some minor changes in the final report. The phrase about deferring to the FBI director is edited out, and the commission calls on the bureau to promote the work of counterterrorist agents instead of treating them like second-class citizens. [Shenon, 2008, pp. 403-404]