Abdulla Noman, a former employee of the US consulate in Jeddah, Saudi Arabia, where 15 of the 19 9/11 hijackers got their visas, says that he took money and gifts to provide fraudulent visas to foreigners. He pleads guilty and is convicted. About 50 to 100 visas were improperly issued by Noman from September 1996 until November 2001, when he was arrested. However, a former visa officer in Jeddah, Michael Springmann, has claimed in the past that the Jeddah office was notorious for purposefully giving visas to terrorists to train in the US (see September 1987-March 1989). [Associated Press, 5/21/2002]
October 9, 2002: Handling of 9/11 Hijackers’ Visa Applications Denounced
Visa applications for the 15 Saudi Arabian hijackers are made public, and six separate experts agree: “All of them should have been denied entry [into the US].” Joel Mowbray, who first breaks the story for the conservative National Review, says he is shocked by what he saw: “I really was expecting al-Qaeda to have trained their operatives well, to beat the system. They didn’t have to beat the system, the system was rigged in their favor from the get-go.” A former US consular officer says the visas show a pattern of criminal negligence. Some examples: “Abdulaziz Alomari claimed to be a student but didn’t name a school; claimed to be married but didn’t name a spouse; under nationality and gender, he didn’t list anything.”
“Khalid Almihdhar… simply listed ‘Hotel’ as his US destination—no name, no city, no state but no problem getting a visa.” Only one actually gave a US destination, and one stated his destination as “no.” Only Hani Hanjour had a slight delay in acquiring his visa. His first application was flagged because he wrote he wanted to visit for three years when the legal limit is two. When he returned two weeks later, he simply changed the form to read “one year” and was accepted. The experts agree that even allowing for chance, incompetence, and human error, the odds were that only a few should have been approved. [National Review, 10/9/2002; New York Post, 10/9/2002; ABC News, 10/23/2002] In response to the revelation, the State Department says, “The fact is that with 20/20 hindsight, I’m sure one can always find a reason that you might have turned down a visa.” [Nation Review Online, 10/10/2002; State Department, 10/10/2002]
January 20, 2003: Consular Officer Who Issued 12 Visas to 9/11 Hijackers Interviewed by State Department Inspector General
Shayna Steinger, a consular official who issued 12 visas to the 9/11 hijackers at the US Consulate in Jeddah, Saudi Arabia (see July 1, 2000), is interviewed by the State Department’s inspector general. The interview is part of a probe into the issuance of visas to the 9/11 hijackers and the questions asked are the standard ones put to all consular officers that issued visas to the hijackers. Steinger says: 
This is only her second interview about what happened, the first being Congressional testimony in August 2002 (see August 1, 2002). She expresses surprise at this. It did not matter that all the hijackers’ visa applications were incomplete, because Saudis were eligible for visas anyway. She did not interview most of the hijackers she issued visas to and, even if she had interviewed them, she would probably have issued them with visas. She did interview Hani Hanjour (see September 10, 2000 and September 25, 2000), and says he seemed “middle class” and not “well-connected.” In this context she adds that Saudis were not asked to provide documents to support their applications. It is unclear why she says this as she said in her Congressional testimony that Hanjour did have to provide documentation and had in fact provided it. She criticizes David El-Hinn, the other consular officer issuing visas in Jeddah at the same time, for his high refusal rate (see Early Fall 2000). After 9/11 Steinger wrote a cable saying that nothing had changed at the consulate in Jeddah, and she was criticized for this after the cable was leaked to the press. [Office of the Inspector General (US Department of State), 1/30/2003]
December 30, 2003: Consular Officer Who Issued 9/11 Hijackers with 12 Visas Interviewed by 9/11 Commission, Gives Different Account of One Visa Issuance
Shayna Steinger, a consular official who issued 12 visas to the 9/11 hijackers at the US consulate in Jeddah, Saudi Arabia (see July 1, 2000), is interviewed by the 9/11 Commission, represented by staffers Thomas Eldridge and Joanne Accolla. Regarding the issue of a visa to alleged Flight 77 pilot Hani Hanjour, where Steinger initially refused the visa and then granted it (see September 10, 2000 and September 25, 2000), Steinger says Hanjour was “typical of many Saudi students” in that he switched between schools in the US. [9/11 Commission, 12/30/2003] The Commission is aware that Steinger made incorrect statements about the issue of the visa to Hanjour to a Congressional committee (see August 1, 2002), but apparently it does not ask her about this, although these statements will be mentioned in its Terrorist Travel Monograph. [9/11 Commission, 8/21/2004, pp. 13-14, 37-38 
] Steinger also says she remembers “press accounts of the ‘chatter’ surrounding a possible impending attack” before 9/11, but thought it was more likely to be carried out by Egyptians or Yemenis. Before 9/11 she was “never aware of the level of disaffected extremism in Saudi society,” she says. She knew Saudis were al-Qaeda members, but, according to a memo of the interview drafted by the Commission, “she never made the connection between this fact, and the idea that the Saudis applying for visas were possible terrorists.” Despite the fact that Steinger was unaware Saudis could be terrorists, on some occasions she sent Security Advisory Opinion cables warning about a visa application in connection with terrorism. [9/11 Commission, 12/30/2003]
