Terri Rizzuto

A United Airlines manager finds that a gate agent has already singled out boarding passes belonging to four suspicious passengers who were on Flight 93. Terri Rizzuto is the United Airlines station manager at Newark Airport, from where Flight 93 departed. Some time after hearing that this plane has crashed, she speaks on the phone with the FBI, which is requesting the plane’s manifest and its Passenger Name Record (PNR). After arranging permission to release these, she goes to Gate 17, from where she knows Flight 93 departed, wanting to talk to her staff there. When she arrives, a supervisor hands her four boarding passes. The supervisor tells her they are “The men, who did this maybe,” and points her toward one of the gate agents who had boarded the passengers onto the flight. When Rizzuto asks the gate agent, “How do you know?” he replies: “They were too well-dressed. Too well-dressed for that early in the morning. And their muscles rippled below their suits.… [A]nd their eyes.” [Murphy, 2006, pp. 71-73] However, this report of men with rippling muscles contradicts the 9/11 Commission’s description of the so-called “muscle” hijackers (i.e. the non-pilot hijackers) on the four targeted planes: They “were not physically imposing,” with the majority of them being “slender in build.” [9/11 Commission, 6/16/2004]