Former FBI counterterrorism chief John O’Neill recently started his new job as director of security at the World Trade Center (see August 23, 2001). From the outset, he has engrossed himself in discovering what security systems are in place there, and what will be needed in future. On this day, he runs into Rodney Leibowitz, a friend of his, and complains to him about the very poor standard of security at the Twin Towers. For instance, he mentions that, even though the complex receives bomb threats on a daily basis, its telephone system does not feature caller identification. [Weiss, 2003, pp. 354 and 358] The Trade Center has in fact recently been on a heightened security alert, due to numerous phone threats (see Late August-September 10, 2001). [Newsday, 9/12/2001] Leibowitz is the president and CEO of a company called First Responder Inc., which provides bioterrorism preparedness training to healthcare professionals. [First Responder Inc., 1/14/2004 ] Until the 9/11 attacks intervene, First Responder Inc. is in fact scheduled to send in a team to conduct a threat assessment of the World Trade Center for O’Neill on September 15. [Swanson, 2003, pp. 52]