Office of the Inspector General (State Department)

Shayna Steinger, a consular official who issued 12 visas to the 9/11 hijackers at the US Consulate in Jeddah, Saudi Arabia (see July 1, 2000), is interviewed by the State Department’s inspector general. The interview is part of a probe into the issuance of visas to the 9/11 hijackers and the questions asked are the standard ones put to all consular officers that issued visas to the hijackers. Steinger says:
This is only her second interview about what happened, the first being Congressional testimony in August 2002 (see August 1, 2002). She expresses surprise at this.
It did not matter that all the hijackers’ visa applications were incomplete, because Saudis were eligible for visas anyway.
She did not interview most of the hijackers she issued visas to and, even if she had interviewed them, she would probably have issued them with visas.
She did interview Hani Hanjour (see September 10, 2000 and September 25, 2000), and says he seemed “middle class” and not “well-connected.” In this context she adds that Saudis were not asked to provide documents to support their applications. It is unclear why she says this as she said in her Congressional testimony that Hanjour did have to provide documentation and had in fact provided it.
She criticizes David El-Hinn, the other consular officer issuing visas in Jeddah at the same time, for his high refusal rate (see Early Fall 2000).
After 9/11 Steinger wrote a cable saying that nothing had changed at the consulate in Jeddah, and she was criticized for this after the cable was leaked to the press. [Office of the Inspector General (US Department of State), 1/30/2003]