Faced with growing criticism of its Visa Express program, the State Department decides to change the program’s name in early July 2002. When that fails to satisfy critics, the program is abandoned altogether on July 19. The Visa Express program allowed anyone in Saudi Arabia to apply for US visas through their travel agents instead of having to show up at a consulate in person. [Washington Post, 7/11/2002] Mary Ryan, the head of the State Department’s consular service that was responsible for letting most of the hijackers into the US, is also forced to retire. It has been pointed out that Ryan deceived Congress by testifying that “there was nothing State could have done to prevent the terrorists from obtaining visas.” However, after all this, Ryan and the other authors of the Visa Express program are given “outstanding performance” awards of $15,000 each. The reporter who wrote most of the stories critical of Visa Express is briefly detained and pressured by the State Department. [Washington Times, 10/23/2002; Philadelphia Daily News, 12/30/2002]