April 14, 2004: 9/11 Commission Fails to Ask FBI Director Mueller about Pre-9/11 Failings at Public Hearing

FBI Director Robert Mueller testifies publicly to the 9/11 Commission, but the commissioners fail to ask him tough questions about the FBI’s apparent failings before the attacks. Author Philip Shenon will comment: “[Mueller] might have expected that it might be the showdown in which he would be asked to explain, in excruciating detail, how the FBI had blundered so often before 9/11—the familiar roster of Zacarias Moussaoui, the Phoenix memo, the disasters in San Diego. Instead, he was welcomed as a hero.” The commissioners shower Mueller with praise.
Commission Chairman Tom Kean: “I came to this job with less knowledge of the intelligence community than anybody else at this table. What I’ve learned has not reassured me. It’s frightened me a bit, frankly. But the reassuring figure in it all is you, because everybody I talk to in this town, a town which seems to have a sport in basically not liking each other very much—everybody likes you, everybody respects you, everybody has great hopes that you’re actually going to fix this problem.”
Commissioner John Lehman: “I’d like to echo the encomiums of my colleagues about how good the process has been working with you from the first time you got together with us a year-and-a-quarter ago. It’s been a very—very much of a two-way dialogue. You’ve clearly listen[ed] to us, and you’ve taught us a good deal.”
Commissioner Richard Ben-Veniste: “Let me first echo the comments of my colleagues on this Commission, say how much we appreciate not only the time that you’ve given us, but the interactive nature of our relationship with you. You have been responsive to our questions, you’ve come back, sometimes you’ve come back and showed up when you weren’t invited.”
Commissioner Slade Gorton: “Mr. Mueller, not only have you done a very aggressive and, I think, so far a very effective reorganization of the FBI, you’ve done an excellent job in preempting this Commission and its recommendations.” [9/11 Commission, 4/13/2004; Shenon, 2008, pp. 368-369]